Healthcare Administrator – HMP/YOI Bronzefield

• Job Overview
• Healthcare Administrator
• Health & Justice team at

HMP/YOI Bronzefield, Ashford, Surrey .

This role provides administrative support within a 7‑day week working model, ensuring high‑standard health care for patients in secure environments.

Salary: £27,106 – £28,850 p. a. (plus HCAS fringe benefits pro‑rata if part‑time).

Key Responsibilities

• Provide efficient and effective administrative support to the Healthcare team (primary care, mental health and substance misuse).
• Cover a range of administrative tasks, exercising initiative within broad guidelines, requiring administrative and IT skills.
• Work independently and ensure duties are carried out to a high standard.
• Book and manage internal and external patient appointments, updating records in line with performance targets.
• Prepare and distribute documents (letters, memos, discharge summaries, etc.) using Microsoft Office software.
• Provide telephone reception service, handling calls and correspondence professionally and referring queries to the clinical team.
• Deal with incoming and outgoing correspondence, ensuring timely distribution.
• Support the administration team leader and healthcare teams with meeting coordination, note taking and minute taking.
• Assist with local induction of new employees.
• Liaise with IT and Facilities departments to maintain equipment and supplies.
• Organise requests for medical investigations (blood tests, X‑rays, etc.) and ensure results are available when required.
• Understand health and safety regulations and help maintain a safe environment for clients and visitors.
• Enter and manage data in Systm One, Nebula, Excel and other clinical databases, ensuring accuracy of NHS numbers, addresses and clinical information.
• Process referrals, GP registrations, patient SARs and e‑referral processes.
• Use NHS spine smartcards, GP2GP activities and ordering systems such as Oracle (SBS) for medical and office supplies.

Person Specification

Education and Qualifications

• GCSE level or higher (grade C or above).
• European Computer Driving Licence.

Skills & Knowledge

• Comprehensive working knowledge of Microsoft Office (Word, Excel, Power Point).
• Ability to work flexibly, prioritise and meet deadlines.
• Effective written and verbal communication in English.
• Initiative and consultation skills.
• Teamworking skills.
• Ability to work under pressure.
• Confidentiality and data protection awareness.
• Relationship‑building with warmth and empathy.
• Culturally‑sensitive care for service users.
• Knowledge of client administration systems.
• Previous Experience
• Experience dealing with the public face‑to‑face and on the phone.
• Experience working in a health or health‑related environment.
• Experience working with databases.
• Experience working within multidisciplinary teams.

Benefits

• Monthly supervision.
• Internal and external training opportunities.
• Support with revalidation.
• Award ceremonies.
• Health and wellbeing services.
• Season ticket loans.
• Cycle‑to‑work scheme.
• Relocation package (subject to criteria).
• Employer Commitment

CNWL NHS Foundation Trust is committed to safeguarding children and vulnerable adults and follows safe recruitment practices.

Use of Artificial Intelligence (AI)

AI may be used as a support tool, not a replacement for the applicant’s own work.

Applications must remain personal, accurate and reflective of the candidate’s real experience.

AI‑generated content must not misrepresent skills, qualifications, or experience.

Over‑reliance on AI is discouraged.

Please note that the use of Artificial Intelligence is prohibited during the interview process.

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