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With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you’re at, there's always a place for you at CNWL.
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
Business Admin Apprenticeship Opportunity
To work as part of the multi-disciplinary team and to provide general administrative support to the Stop Smoking team. This includes planning of patient clinics and activity, data reporting, minute taking, answering incoming calls to the service.
Please note given the nature of the apprenticeship programme, you must satisfy the following rules.
Key Residency and Eligibility Rules (2025/2026):
- Three-Year Rule:Individuals must have lived in the UK, British Overseas Territories, Crown Dependencies, or the EEA/Switzerland for at least three years prior to the apprenticeship start date.
- Settled Status:Non-UK nationals must have settled status (no restrictions on stay) or pre-settled status under the EUSS, having lived continuously in the EEA/Switzerland/Gibraltar/UK for the last 3 years.
- Visa Requirements: For non-UK nationals, visas must be valid for the entire duration of the apprenticeship, including the end-point assessment.
Main duties of the job
- To ensure timely ordering of NRT stock and conduct routine inventory checks to avoid shortages. Maintain accurate records on the NRT stock sheet and perform weekly audits for both team members and service-wide stock levels.
- To process and dispatch NRT orders for the team, ensuring they are packed and shipped promptly. Update NRT invoices in the system and manage NRT deliveries, checking and organizing stock in the storage area.
- To monitor NRT expiry dates monthly to prevent stock waste. Provide oversight on CO monitor calibration and distribution if applicable.
- To assist in overall administrative duties, including organizing and coordinating project information, planning schedules, and tracking progress. Distribute all incoming post and correspondence accurately.
- To ensure referrals are processed within 48 hours and conduct follow-up checks for the ‘Breathe’ service at both 12-week and 52-week intervals.
Working for our organisation
Camden & Islington Stop Smoking Service is committed to providing accessible, evidence based services that treat tobacco dependence, effectively helping smokers to stop smoking, reduce smoking health harms and inequality and ensure residents stay healthy, giving children the best start in life.
The NHS Long Term Plan (LTP) is preparing to make a new contribution to making England a ‘Smokefree society’, by 2030 and sets out the Parliamentary Group on Smoking and Health with several recommendations for the Tobacco Control Plan. In addition, the National Institute for Health and Care Excellence (NCE) Guidance NG209 also sets out what is required of stop smoking interventions including the provision of behavioural and licensed products such as nicotine replacement therapy (NRT) and prescribed stop smoking medications available for our residents.
Detailed job description and main responsibilities
- To monitor NRT expiry dates monthly to prevent stock waste. Provide oversight on CO monitor calibration and distribution if applicable.
- To assist in overall administrative duties, including organizing and coordinating project information, planning schedules, and tracking progress. Distribute all incoming post and correspondence accurately.
- To ensure referrals are processed within 48 hours and conduct follow-up checks for the ‘Breathe’ service at both 12-week and 52-week intervals.
- To run monthly hospital reports and send data to hospital leads. Complete monthly pharmacy payment reports and quarterly GP reports. Provide maternity referral data to Acute hospitals monthly and generate other reports as needed by the manager.
- To assist the trainer with administrative tasks and prepare certificates for attendees of L2 training sessions.
- To arrange for translators or interpreters for clients as required.
- To take minutes at team meetings and assist with agenda management.
- To order stationery and NRT supplies for the ‘Breathe’ team.
- To maintain local databases, upload data to national systems (such as Quit Manager and NHS Digital), and ensure that all information received from external agencies is processed timely and confidentially.
- To manage and respond to requests for information within designated timelines and per local protocols.
- To provide statistical data and generate reports as needed to inform service performance.
- To follow all local and Addictions service administration protocols and demonstrate effective time management skills to meet role requirements.
Person specification
Experience
- Previous office and administrative experience
- Experience and knowledge of Microsoft Office programs.
- Good standard of written and oral communication.
- Experience of working within an NHS department or secure setting.
Skills, Knowledge and Abilities
- Ability to develop and maintain high standards of accuracy and attention to detail.
- Ability to prioritise and plan workload to meet deadlines and competing demands.
Others
- Non-smoker for at least last year
Qualifications
- A good level of general education to include O Level or GCSE standard for English and Maths or equivalent.
Use of Artificial Intelligence (AI)
AI can be used as a support tool, not a replacement for the applicant’s own work. Applications must remain personal, accurate, and reflective of the candidate’s real experience. AI-generated content must not misrepresent skills, qualifications, or experience. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
- Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
- Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
- If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Meghna Vthlani Job title Sector Manager Email address m.vithlani@nhs.net Telephone number 07584995185
If you have problems applying, contact
Address Argo House
180 Kilburn Park Road
London
NW6 5FA
Telephone 0207 504 5182
