Bank Administrator

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Become part of our team.
We care for you as much as you care for others.

There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you\’re at, there\’s always a place for you at CNWL.

To provide a comprehensive administrative function to the Healthcare team and to work professionally and diplomatically with colleagues, management and staff employed by partner agencies. The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard in liaison with clinical and managerial staff.

Main duties of the job

To be responsible for the day-to-day management of administrative services for CNWL’s healthcare services. This includes the implementation, development and maintenance of office and administrative procedures to ensure all requirements of the team are met.
To identify to the Business and Administration Lead and relevant healthcare leads any administrative problems that arise.
To ensure administrative support for meetings is delivered, including timely preparation and distribution of papers, effective management of calendars and bookings, minute taking and maintenance of action plans and risk registers.

Working for our organisation

• We are equipped with latest technology including electronic prescribing to reduce time spent on administration and drug rounds and allow more time for care.
• Commitment from the team to develop you as a practitioner by offering coaching and in-house development sessions.
• An opportunity to work with a fun, energetic and passionate team who are committed to looking after each other as well as their patients – evidenced by their team outings, away days and local events.

Why choose CNWL as a place to work?

• Efficient recruitment process.
• Flexible shift working hours to provide a healthy work-life balance ; Monday to Sunday, nights and long days (shift work).
• Team Leaders on the team are very accommodating in trying to promote staff to set goals and achieve them.
• Investing in the health and wellbeing of our staff, family and friends.

CNWL is dedicated to developing its own staff and you will be encouraged to develop yourself !

Detailed job description and main responsibilities

Please see attached Job Description for further information.

Person specification

EDUCATION and QUALIFICATIONS

• GCSE or other equivalent qualification.
• NVQ 3 or RSA 3 or equivalent experience.
• Recognised qualification in the use of computer software e.g. MS Excel, Word, Access, ECDL.

PREVIOUS EXPERIENCE

• Experience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
• Experience of working in health or health related environment.

SKILLS and KNOWLEDGE

• A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel, PowerPoint and Access.
• Must be numerate and able to provide statistical data clearly and accurately.
• Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, and statistics.
• Ability to work in a flexible and organised manner, to prioritise and work to deadlines.
• Ability to communicate effectively in English, both verbally and in writing.
• Confidence to work on own initiative and to consult as needed.
• Ability to work positively in a team.
• Ability to work under pressure.
• To understand the principles and legislative framework around confidentiality and understand the issues involved.
• Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.
• Able to build constructive relationships with warmth and empathy, using good communication skills.
• Knowledge of Client Administration Systems.
• Understanding of health and safety issues and risk assessment processes.

OTHER

• Resilience to work in a secure environment.
• Ability to understand and implement the Equal Opportunities Policy at a level appropriate to the job.
• Enthusiastic and willing to learn.

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London\’s population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page.

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

Name: Catherine Omoyele Job title: Business, Quality, and Performance Manager Email address:

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