Job summary
An opportunity has arisen for to join the North Tyneside Recovery Partnership, based at the Customer First Centre, The Forum in Wallsend.
Applicants should have previous experience of working in an admin role and hold excellent typing, IT skills and customer service skills, be resilient and understanding of complex and difficult service user group.
Applicants will be expected to participate in rota cover for late clinic on Wednesdays as required.
Applicants will need to demonstrate excellent organisational and communication skills and show a high level of accuracy and attention to detail.
Main duties of the job
The post holders will provide full admin support to the North Tyneside Recovery Partnership multi-disciplinary team and partners. Main duties will include:
Reception meet & greet
Call handling
Detailed minute taking skills
Printing of prescriptions
Updating the National Drug Treatment Monitoring System (NDTMS) accurately and in a timely manner
Supporting covering other areas as required
Care, compassion and resilience in dealing with complex service users
The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Please get in touch we look forward to hearing from you.
Please find attached job description for full details.
Date advertised - 15th October 2026
Closing date - 29th October 2026
We welcome your application.
Person Specification
Knowledge and Experience
Essential
- Working knowledge of Microsoft applications including Outlook, Word and Excel
- Ability to maintain and update patient information database(s)
- Good working knowledge of office procedures
- Previous Admin experience
- Ability to prioritise and plan own workload
Education and Qualifications
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) or 2 years previous Admin Experience
- Good level of education to O-level/GCSE or equivalent in English Language
- Audio/Live Typing experience
Skills and Competencies
Essential
- Excellent communication and interpersonal skills
- Note taking/minute taking skills
- Good organisational and planning skills using own initiative
- Ability to uphold confidentiality at all times
- Experience in dealing with difficult service user group and ability to remain calm and resilient and able to maintain professionalism
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Wallsend Customer First Centre, 16 The Forum Shopping Centre
Station Road
Wallsend
NE28 8JR
United Kingdom
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
