Job summary
An exciting opportunity has arisen for a part-time Administration Officer (22.5 hours per week) to join the Sunderland Learning Disability Community Treatment Team. Working within a supportive multidisciplinary team, you will provide comprehensive administrative support, including maintaining electronic patient records, diary management, typing clinical correspondence, minuting meetings, and responding to enquiries from service users and professionals. We are looking for an organised, adaptable, and professional individual with excellent communication skills, strong Microsoft Office experience, and a commitment to providing a high-quality service and positive experience for service users. This is a rewarding opportunity to make a meaningful contribution to service users care while working as part of a friendly and dedicated team.
Main duties of the job
Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experienceincluding, but not limited, to the following: (see job description for further information):
- Experience working in a customer / patient focused environment (face to face and telephone)
- Administrative/Secretarial experience
- General administrative duties
- Fast, accurate typing/keyboard skills
- Typing and formatting letters and reports
- Electronic minute taking experience, including live typing and screen sharing
- Diary Management
- Ability to change tasks and support different wards at short notice
- Ability to support reception areas when needed
- The post holder will be expected to demonstrate flexibility in the role
- The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
- You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 13th October2026
Closing date : 27th October 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including Word, Outlook and Excel
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
- Good organisational and planning skills
Desirable
- Shorthand skills
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Monkwearmouth Hospital
Newcastle Road
Sunderland
SR5 1NB
United Kingdom
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
