Job summary
An exciting opportunity has arisen for a suitably experienced Administrative Assistant to join our community team based at Monkwearmouth hospital.
The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience is essential.
Applications are invited from suitably qualified and experienced candidates who meet the Essential Criteria outlined in the Person Specification.
Main duties of the job
We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.
The post holder will provide comprehensive administrative and reception support to the clinical teams.
The role includes acting as the first point of contact for the service, greeting patients and visitors, responding to telephone and email enquiries. Responsibilities include managing a shared inbox, arranging appointments, updating and maintaining the RiO patient information system, typing correspondence and reports, processing incoming and outgoing post, ordering supplies and reporting estates issues.
The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 29th September 2026
Closing date : 13th October 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualification
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
- Ability to maintain and update patient information database(s).
Experience
Essential
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone
Desirable
- Experience of working in an NHS/healthcare setting
- Experience using stock ordering systems, reporting systems and petty cash
- Experience of working with paper-based and electronic filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Monkwearmouth Hospital
Newcastle road
Sunderland
SR5 1NB
United Kingdom
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
