Job summary
Applications are invited from suitably qualified and experienced candidates for a vacant Administration Officer position supporting Secure Wards within Secure Care Services at Northgate Park, Morpeth.
The post-holders will be part of a team of admin which supports the multi-disciplinary clinical teams across multiple wards.
Both positions are full time, Monday to Friday.
Main duties of the job
The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Manager or Ward Manager to ensure a comprehensive, high quality administrative service to the Clinical team at all times.
A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.
The post holders will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. The post will be based within a ward environment.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 3rd November 2026
Closing date : 17th November 2026
We welcome your application.
Please note this vacancy may close earlier than the date above based on the volume of applications received.
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including Word, Outlook and Excel
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
- Good organisational and planning skills
Desirable
- Shorthand skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Northgate Park
Morpeth
NE61 3BP
United Kingdom
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
Administration Officer in Morpeth employer: CNTW
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is an exceptional employer that prioritises the well-being and development of its staff. With a strong focus on person-centred care, employees benefit from a supportive work culture, regular supervision, and opportunities for professional growth within a dynamic healthcare environment in Newcastle upon Tyne. Join us to make a meaningful impact while advancing your career in a compassionate and collaborative team.
