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- Tasks: Manage client portfolios, ensuring seamless onboarding and campaign success.
- Company: Join CNS Media, a fast-growing agency known for its vibrant culture and award-winning services.
- Benefits: Enjoy flexible working, gym memberships, team events, and a tax-free bonus scheme.
- Why this job: Be part of a dynamic team that values personal growth and makes a real impact in media.
- Qualifications: Experience in client services or account management is essential; media industry exposure is a plus.
- Other info: CNS Media champions diversity and offers continuous professional development opportunities.
The predicted salary is between 31000 - 36000 £ per year.
To support continued growth, we are looking for a Client Success Manager to join our team.
Location: Chesterfield (Hybrid available)
Job type: Full time, permanent. 35 Hours per week.
Salary: £37K-£42k (depending on experience)
Benefits: Employment Ownership Trust (EOT) tax-free company bonus scheme; flexible working; gym membership; regular team building events and Socials.
Career & Personal Development: Learning and development programme, continuous professional development opportunities, well-being programme.
About the Role
We are looking for a proactive and relationship-driven Client Success Manager to work across a mix of existing and newly onboarded clients. You will collaborate closely with our Account Director to ensure the seamless transition of clients from prospective to post-sale, and take full ownership of a client portfolio focused on service, strategy, and retention.
You will work across a diverse client base spanning both B2C and B2B sectors, delivering on onboarding, campaign servicing, and client success strategies. The ideal candidate will be confident in building rapport quickly, presenting strategic proposals and campaign updates, and collaborating across internal teams to ensure campaign excellence. A strong understanding of client goals and market dynamics is essential as you will work with the wider team to create retention and growth strategies that deliver results.
If you enjoy working within a client-focused, service-driven setting, this is the role for you.
Highlights of the role:
- Full responsibility for managing your own client portfolio, including existing clients and new business wins allocated to you to onboard and service.
- Support the Account Director by attending client pitches to foster early relationship development.
- Collaborate with the Account Director on servicing, strategy, and post-campaign analysis.
- Prepare and deliver campaign proposals, presentations, and performance reports.
- Liaise closely with internal teams across Media Planning & Buying, Creative, and Digital to ensure delivery excellence.
- Work closely with the Head of Strategy and Insights Manager to consider media options that will deliver best results for clients.
- Work with suppliers and internal teams to provide robust tracking and performance of client campaigns both during and post campaign.
- Contribute to client retention and growth strategies, always ensuring the highest standards of service.
- Stay informed of wider CNS offerings to identify additional client opportunities.
CNS is committed to supporting your personal training and ongoing professional development.
What does success look like?
- Seamless onboarding of new clients with strong early engagement.
- Building client trust and long-lasting relationships.
- Proactive campaign management, delivering strong results and identifying growth opportunities.
- Effective collaboration across teams to meet and exceed client expectations.
- Regular communication of campaign progress and strategic insights to clients.
- Becoming an expert in CNS’s media capabilities and communicating that value to clients.
The ideal candidate will have:
- Account management or client services experience is essential.
- Previous experience or exposure to the media/marketing industry (preferred but not essential).
- Strong organisational and time management skills, with the ability to thrive in a fast-paced environment.
- Experience working with CRM and planning systems.
- Excellent communication skills, both written and verbal, with a focus on service and building strong relationships.
- Confidence in presenting advertising strategies and campaign updates to a variety of clients.
- Ability to work independently while also being an effective team player.
- A proactive mindset and the ability to collaborate with internal departments to build and deliver client strategies.
Diversity & Inclusion
CNS Media Ltd are passionate about creating a workplace that promotes and celebrates diversity. We are committed to attracting, recruiting, retaining and developing a diverse workforce. Our diversity and uniqueness not only drives but empowers our creativity.
Client Success Manager in Chesterfield employer: cns media
Contact Detail:
cns media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Chesterfield
✨Tip Number 1
Familiarise yourself with CNS Media's client portfolio and recent campaigns. Understanding their approach and the types of clients they work with will help you tailor your conversations and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of CNS Media on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your proactive approach and results-driven mindset will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends and challenges within the media and marketing sectors. Being able to speak knowledgeably about these topics during your interview will showcase your commitment to the role and your understanding of client needs.
We think you need these skills to ace Client Success Manager in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and the media industry. Use specific examples that demonstrate your ability to build relationships and manage client portfolios effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your proactive approach and experience in client success.
Showcase Relevant Skills: Emphasise your organisational and time management skills, as well as your communication abilities. Provide examples of how you've successfully managed campaigns or client relationships in the past.
Research CNS Media: Familiarise yourself with CNS Media's values, recent achievements, and their approach to client success. This knowledge will help you tailor your application and demonstrate your genuine interest in the company.
How to prepare for a job interview at cns media
✨Research the Company
Before your interview, take some time to learn about CNS Media. Understand their values, recent achievements, and the services they offer. This will help you tailor your responses and show genuine interest in the company.
✨Prepare for Client Scenarios
As a Client Success Manager, you'll need to demonstrate your ability to manage client relationships. Prepare examples of how you've successfully onboarded clients or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Excellent communication is key for this role. During the interview, practice clear and concise communication. Be ready to discuss how you would present campaign proposals and updates to clients, highlighting your ability to build rapport and trust.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about their client success strategies, team dynamics, or opportunities for professional development. This demonstrates your proactive mindset and eagerness to contribute.
