At a Glance
- Tasks: Manage client accounts, ensuring smooth operations and building strong relationships.
- Company: Join the award-winning CNS Media team in a creative and collaborative environment.
- Benefits: Enjoy flexible working, gym membership, and a tax-free bonus scheme.
- Other info: Great career growth opportunities in a supportive and diverse workplace.
- Why this job: Be the go-to person for clients and make a real impact on their success.
- Qualifications: 1-3 years in a client-facing role with excellent communication skills.
The predicted salary is between 28000 - 34000 £ per year.
To support our continued growth, we're looking for a Client Success Executive who thrives on ownership. You'll be the person clients rely on and the reason every account runs smoothly, on time and without loose ends.
Location: Chesterfield
Job Type: Full Time, Permanent, 35 hours per week
Salary: £28 to 34k PA (depending on experience)
Working Model: Hybrid (3 days in office, 2 remote)
Benefits: Employment Ownership Trust (EOT) tax-free company bonus scheme; flexible working; gym membership; regular team building events and socials.
Career & Personal Development: Learning and development programme, continuous professional development opportunities, well-being programme.
About the Role
As Client Success Executive, you will own the day-to-day experience of a portfolio of client accounts, acting as the first point of contact and the person who keeps everything moving. You will work closely with our Senior Client Success Manager, with real ownership over how your accounts run. This is a role for someone who enjoys building relationships with clients, thrives on structure and wants to grow into a more senior client operations career. You will use monday.com as the backbone for your projects and reporting, but the heart of the job is the client relationship and the trust you build by delivering consistently.
What You'll Be Doing
- Client relationships
- First point of contact for your accounts, responding promptly and professionally
- Building working relationships with client contacts, understanding their business and pressures
- Managing expectations proactively, flagging delays or risks early
- Knowing when to resolve something yourself and when to bring in your Senior Client Success Manager
- Projects and delivery
- Running onboarding for new clients, from kick-off through to documentation and introductions
- Coordinating internal teams so everyone knows what's needed and by when
- Running weekly check-ins to track progress, blockers and upcoming deadlines
- Keeping systems and boards accurate so information is easy to find and nothing gets missed
- Reporting
- Producing weekly and monthly performance reports to deadline
- Turning data into a short, readable narrative of what happened, what it means and what's next
- Supporting quarterly business reviews with prepared data and materials
- Keeping reporting templates consistent across the portfolio
- Systems and process
- Using monday.com to manage timelines, tasks and client communication in one place
- Setting up new client boards at onboarding stage
- Spotting where a process or automation could be improved, and making the improvement
What We're Looking For
- 1 to 3 years in a client-facing, agency, account or project coordination role
- Outstanding communication skills
- Experience with monday.com or a comparable platform and confidence picking up new systems quickly
- Clear, confident written communication
- Comfortable with numbers and reporting, with solid Excel or Google Sheets skills
- Good attention to detail and a proactive approach to spotting and raising issues
- Someone who enjoys owning their own workload and bringing structure to it
Nice to have, but not essential
- Experience building monday.com dashboards, automations or templates
- A background in media, marketing or advertising
- Experience with digital campaign delivery or performance reporting
- PowerPoint or presentation-building skills
CNS Media is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and encourage you to apply even if you don't tick every box above.
Client Success Executive in Chesterfield employer: cns media
Join a dynamic team as a Business Development Manager in the vibrant cities of Manchester or Chesterfield, where innovation meets opportunity. Our company fosters a collaborative work culture that prioritises employee growth and development, offering competitive salaries and benefits to ensure a rewarding career path. With a focus on digital services, you'll be at the forefront of industry advancements, making a meaningful impact while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Executive in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at cns media. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like cns media before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Executive in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to cns media:Your cover letter is your chance to shine! Tell us why you want to work at cns media specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at cns media!
How to prepare for a job interview at cns media
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
