At a Glance
- Tasks: Manage client portfolios, ensuring seamless onboarding and campaign success.
- Company: CNS Media is a fast-growing regional agency in the UK, focused on media excellence.
- Benefits: Enjoy flexible working, gym memberships, team events, and a tax-free bonus scheme.
- Why this job: Join a dynamic team where you can make a real impact and grow your career.
- Qualifications: Experience in account management or client services; strong communication and organisational skills required.
- Other info: CNS Media values diversity and offers continuous professional development opportunities.
The predicted salary is between 27500 - 35000 £ per year.
To support continued growth, we are looking for a Client Success Manager to join our team.
Location: Manchester (Hybrid / remote available)
Job type: Full time, permanent. 35 Hours per week.
Salary: £33K-£40k (depending on experience)
Benefits: ‘Employment Ownership Trust (EOT)’ tax-free company bonus scheme; flexible working; gym membership; regular team building events and Socials.
Career & Personal Development: Learning and development programme, continuous professional development opportunities, well-being programme.
Life at CNS Media: As one of the fastest growing regional agencies in the UK, there is a real sense of excitement at CNS where nothing stands still for long. We continue to grow the teams across all departments to allow us to add to the existing talent who are driving significant growth for our clients and for CNS. Our company vision is to make CNS the best place to work in media. We offer a generous benefits package and a great environment; allowing our teams to enjoy their work, to learn and to make a real difference. We have offices in Chesterfield, Manchester and Birmingham with aspirations to expand further. We work with well-known national brands as well as regional clients. We are a results-led media agency and have been awarded a catalogue of awards which evidence our success to our team and clients.
About the Role: We are looking for a proactive and relationship-driven Client Success Manager to work across a mix of existing and newly onboarded clients. You will collaborate closely with our Account Director to ensure the seamless transition of clients from prospective to post-sale, and take full ownership of a client portfolio focused on service, strategy, and retention. You’ll work across a diverse client base spanning both B2C and B2B sectors, delivering on onboarding, campaign servicing, and client success strategies. The ideal candidate will be confident in building rapport quickly, presenting strategic proposals and campaign updates, and collaborating across internal teams to ensure campaign excellence. A strong understanding of client goals and market dynamics is essential as you will work with the wider team to create retention and growth strategies that deliver results. If you enjoy working within a client-focused, service-driven setting, this is the role for you.
Highlights of the role:
- Full responsibility for managing your own client portfolio, including existing clients and new business wins allocated to you to onboard and service.
- Support the Account Director by attending client pitches to foster early relationship development.
- Collaborate with the Account Director on servicing, strategy, and post-campaign analysis.
- Prepare and deliver campaign proposals, presentations, and performance reports.
- Liaise closely with internal teams across Media Planning & Buying, Creative, and Digital to ensure delivery excellence.
- Work closely with the Head of Strategy and Insights Manager to consider media options that will deliver best results for clients.
- Work with suppliers and internal teams to provide robust tracking and performance of client campaigns both during and post campaign.
- Contribute to client retention and growth strategies, always ensuring the highest standards of service.
- Stay informed of wider CNS offerings to identify additional client opportunities.
CNS is committed to supporting your personal training and ongoing professional development.
What does success look like?
- Seamless onboarding of new clients with strong early engagement.
- Building client trust and long-lasting relationships.
- Proactive campaign management, delivering strong results and identifying growth opportunities.
- Effective collaboration across teams to meet and exceed client expectations.
- Regular communication of campaign progress and strategic insights to clients.
- Becoming an expert in CNS's media capabilities and communicating that value to clients.
The ideal candidate will have:
- Account management or client services experience is essential.
- Previous experience or exposure to the media/marketing industry (preferred but not essential).
- Strong organisational and time management skills, with the ability to thrive in a fast-paced environment.
- Experience working with CRM and planning systems.
- Excellent communication skills, both written and verbal, with a focus on service and building strong relationships.
- Confidence in presenting advertising strategies and campaign updates to a variety of clients.
- Ability to work independently while also being an effective team player.
- A proactive mindset and the ability to collaborate with internal departments to build and deliver client strategies.
Diversity & Inclusion: CNS Media Ltd are passionate about creating a workplace that promotes and celebrates diversity. We are committed to attracting, recruiting, retaining and developing a diverse workforce. Our diversity and uniqueness not only drives but empowers our creativity.
Customer Success Manager employer: CNS Media Ltd
Contact Detail:
CNS Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the media and marketing industry trends. Understanding current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your knowledge of client needs.
✨Tip Number 2
Network with professionals in the media sector, especially those who work in client success or account management roles. Building relationships can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your proactive approach and results-driven mindset will resonate well with the hiring team.
✨Tip Number 4
Research CNS Media's recent campaigns and successes. Being able to reference their work and articulate how you can contribute to their goals will show your genuine interest in the company and the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or client services. Emphasise any previous roles where you successfully built client relationships or managed campaigns.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of CNS Media that resonate with you, such as their commitment to diversity and personal development opportunities.
Showcase Relevant Skills: Highlight your organisational and time management skills, as well as your ability to thrive in fast-paced environments. Provide examples of how you've effectively communicated with clients and collaborated with teams.
Prepare for Potential Interviews: Research common interview questions for Client Success Manager roles. Be ready to discuss your approach to client onboarding, campaign management, and how you would contribute to client retention strategies.
How to prepare for a job interview at CNS Media Ltd
✨Research the Company
Before your interview, take some time to learn about CNS Media. Understand their values, recent achievements, and the services they offer. This will help you tailor your responses and show genuine interest in the company.
✨Prepare for Client Scenarios
As a Client Success Manager, you'll need to demonstrate your ability to manage client relationships. Prepare examples of how you've successfully onboarded clients or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, practice clear and concise communication. Be ready to discuss how you would present campaign updates and proposals to clients, highlighting your ability to build rapport.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about their client success strategies, team dynamics, or opportunities for professional development. This demonstrates your proactive mindset and eagerness to contribute.