CSM Manager

Client Success Manager To support continued growth, we are looking for a Client Success Manager to join our team. Manchester (Hybrid / remote available) Full time, permanent. Salary: £33K-£40k (depending on experience) Benefits: ‘Employment Ownership Trust (EOT)’ tax-free company bonus scheme; flexible working; regular team building events and Socials. Career & Personal Development: Learning and development programme, continuous professional development opportunities, well-being programme. We continue to grow the teams across all departments to allow us to add to the existing talent who are driving significant growth for our clients and for CNS. We offer a generous benefits package and a great environment; We work with well-known national brands as well as regional clients. We are a results-led media agency and have been awarded a catalogue of awards which evident our success to our team and clients, including – 2023 Drum Awards Marketing EMEA 2025 Double Award Winner via Northern Digital Awards We are looking for a proactive and relationship-driven Client Success Manager to work across a mix of existing and newly onboarded clients. You will collaborate closely with our Account Director to ensure the seamless transition of clients from prospective to post-sale, and take full ownership of a client portfolio focused on service, strategy, and retention. You’ll work across a diverse client base spanning both B2C and B2B sectors, delivering on onboarding, campaign servicing, and client success strategies. The ideal candidate will be confident in building rapport quickly, presenting strategic proposals and campaign updates, and collaborating across internal teams to ensure campaign excellence. If you enjoy working within a client-focused, service-driven setting, this is the role for you.. Full responsibility for managing your own client portfolio, including existing clients and new business wins allocated to you to onboard and service Support the Account Director by attending client pitches to foster early relationship development. Collaborate with the Account Director on servicing, strategy, and post-campaign analysis. Prepare and deliver campaign proposals, presentations, and performance reports. Liaise closely with internal teams across Media Planning & Buying, Creative, and Digital to ensure delivery excellence. Work with suppliers and internal teams to provide robust tracking and performance of client campaigns both during and post campaign Contribute to client retention and growth strategies, always ensuring the highest standards of service. CNS is committed to supporting your personal training and ongoing professional development. Building client trust and long-lasting relationships. Proactive campaign management, delivering strong results and identifying growth opportunities. Account management or client services experience is essential. Previous experience or exposure to the media/marketing industry (preferred but not essential). Strong organisational and time management skills, with the ability to thrive in a fast-paced environment. Experience working with CRM and planning systems. Excellent communication skills, both written and verbal, with a focus on service and building strong relationships. Confidence in presenting advertising strategies and campaign updates to a variety of clients. Diversity & Inclusion CNS Media Ltd are passionate about creating a workplace that promotes and celebrates diversity. Our diversity and uniqueness not only drives but empowers our creativity.