At a Glance
- Tasks: Join our team to create engaging communications and analyse customer feedback.
- Company: Global leader in agriculture and construction with a collaborative culture.
- Benefits: Gain valuable experience, develop skills, and grow your career in a dynamic environment.
- Other info: Exciting opportunities for creativity and collaboration across diverse teams.
- Why this job: Make a real impact while working on innovative projects in a multinational setting.
- Qualifications: Recent graduate in Business, Communications, or Marketing with strong communication skills.
The predicted salary is between 22500 - 27500 £ per year.
At CNH, we're driven by a clear purpose
we serve and advance the people who feed and build a growing world.
As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably.
Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.
Grow a Career. Build a Future.
If you're ready to make an impact and build a career with purpose, there's a place for you at CNH.
Job Purpose
We are looking for a motivated, organised, and proactive graduate to join our EMEA Customer Experience (CX) team.
This role is a great opportunity to begin your career and gain broad exposure working across teams and functions in a multi-national environment.
Reporting to the EMEA CX Leader, the Customer Experience Intern will
Source, produce and coordinate communications for different channels across the region – Viva Engage, the company intranet, newsletters, email, Microsoft Teams, and live-streamed events.
Support the analysis of customer feedback, turning insights into actions and projects at both regional and market levels.
Learn about customer experience activities beyond EMEA region.
Key Responsibilities
- Collaborate with colleagues across multiple functions, including communications, Quality, Marketing and CX team in other regions
- Take ownership of customer experience communications projects across EMEA, sourcing stories and producing content, to engage internal audiences, as well as raise awareness of customer experience initiatives and key information.
Including transforming complex manufacturing and quality information into clear communications
- Help build the CX Community across both the organisation and dealer networks, supporting the CX Ambassador programme.
- Deep dive into customer feedback to identify actionable insights and feedback to support initiatives and contribute to strategic planning
- Ensure consistent and quality application of CX branding throughout the region, sometimes working with suppliers to produce internal CX merchandise.
- Contribute to the planning of customer experience events.
- Review and analyse customer data for ad hoc projects.
Experience Required
- A recent graduate (or soon-to-be graduate) with a degree in Business, Communications, Marketing, or a related discipline.
- An interest in agriculture, farming, machinery and technology.
- Collaborative, with strong interpersonal and communication skills.
- Creative, with experience producing written, graphic, and video content.
- Proactive and comfortable working in a fast-paced environment with an aptitude for problem-solving
- Fluent in English; additional language skills would be advantageous.
Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels.
Be part of a team that makes a difference with their innovative thinking and inspired creativity.
CNH Industrial (NYSE: CNH) is a world-class equipment, technology and services company.
The Company operates commercially through its brand portfolio which includes Case IH, New Holland, CASE and New Holland Construction Equipment.
FIND OUT MORE ABOUT OPPORTUNITIES ACROSS OUR GLOBAL REGIONS
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EMEA Customer Experience Intern in Basildon employer: CNH
At CNH Industrial, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Mechanical Apprentice, you'll benefit from hands-on training and structured development opportunities in a supportive environment, all while contributing to sustainable solutions that impact the agriculture and construction industries. Our commitment to employee growth, coupled with a focus on safety and teamwork, makes this an ideal place for those looking to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Customer Experience Intern in Basildon
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at CNH for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace EMEA Customer Experience Intern in Basildon
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let CNH know you’re keen to grow alongside their team.
How to prepare for a job interview at CNH
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with CNH.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
