At a Glance
- Tasks: Support customer experience activities and coordinate communication between teams.
- Company: Join a dynamic company focused on enhancing customer experiences.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Other info: Great opportunity for growth and hands-on experience in a supportive team.
- Why this job: Make a real difference in customer satisfaction while learning from industry professionals.
- Qualifications: Degree in relevant field and some experience in customer service or data support.
The predicted salary is between 25000 - 32000 £ per year.
Job Purpose
The Customer Experience Assistant supports market-level customer experience activities by ensuring effective coordination, communication, and basic data tracking. The role is operational in nature, focusing on execution of CX initiatives, supporting local reporting, and facilitating feedback loops between dealers, customers, and internal teams.
Key Responsibilities
- Support day-to-day coordination of CX activities within the market (dealers, service teams, and internal stakeholders)
- Assist in collecting and consolidating customer feedback from dealers and operational teams
- Maintain and update simple reports and dashboards (Excel / Power BI) to track key quality and customer experience indicators
- Support preparation and distribution of regular communications (e.g., updates, newsletters, meeting materials)
- Assist in organising local CX calls, meetings, and follow-ups
- Monitor basic performance trends and flag potential issues to the wider team
- Provide administrative and operational support to quality and CX initiatives on the ground
- Collaborate with regional teams to ensure alignment while focusing on local execution
Experience Required
- Degree in Business, Analytics, Operations, Marketing, Agriculture or a related field.
- Initial relevant experience (internship, apprenticeship, or 1–2 years in an administrative, customer service, or data support role)
- Good organisational and coordination skills with attention to detail
- Comfortable working with data at a basic level (Excel essential; Power BI an advantage)
- Strong communication skills with ability to work with operational stakeholders (e.g., dealers, service teams)
- Practical, hands‑on approach with a willingness to learn and support day-to-day activities
Customer Experience Assistant (Market) in Basildon employer: CNH
As a Customer Experience Assistant, you will thrive in a dynamic and supportive work environment that prioritises collaboration and employee growth. Our company fosters a culture of open communication and continuous learning, providing you with opportunities to develop your skills while making a meaningful impact on customer satisfaction in the market. Located in a vibrant area, we offer a range of benefits including flexible working arrangements and a commitment to employee well-being, making us an excellent employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant (Market) in Basildon
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like CNH value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like CNH a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with CNH!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like CNH.
We think you need these skills to ace Customer Experience Assistant (Market) in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for CNH!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at CNH
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
