At a Glance
- Tasks: Support customer service, showroom operations, and marketing activities for an innovative company.
- Company: Join a leading firm in agriculture and construction focused on sustainability and productivity.
- Benefits: Gain hands-on experience, develop skills, and work in a collaborative global team.
- Other info: Fast-paced environment with opportunities for growth and skill development.
- Why this job: Be part of a mission-driven team making a real impact on farmers and builders worldwide.
- Qualifications: Degree in Business, Marketing, or related field; customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity‑enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Customer Centre & Showroom Support Assistant provides hands‑on support across customer service, showroom operations, and marketing activities. The role focuses on coordinating customer visits, supporting showroom management, and ensuring a high-quality customer experience in line with market needs.
Key Responsibilities
- Support day‑to‑day Customer Centre activities, including handling enquiries and coordinating follow‑ups
- Coordinate customer visits, including scheduling, logistics, and stakeholder alignment
- Assist in managing showroom operations, ensuring displays are maintained, accurate, and aligned with brand standards
- Support showroom inventory tracking (equipment, materials, promotional items) and ensure availability
- Coordinate showroom tours, including supporting tour guides and ensuring a consistent customer experience
- Assist in organising events, demonstrations, and customer engagement activities
- Support execution of local marketing initiatives (communications, materials, campaign coordination)
- Maintain and update customer and activity data
- Provide general administrative and operational support across customer and marketing functions
Experience Required
- Degree in Business, Marketing, Customer Experience, Communications or a related field
- Initial experience (internship, apprenticeship, or 1–2 years) in customer service, marketing, or administrative support
- Strong organisational skills with attention to detail
- Good communication skills and ability to work with multiple stakeholders
- Comfortable working with data (Excel essential; CRM tools an advantage)
- Proactive, reliable, and customer‑focused mindset
- Ability to manage multiple tasks in a fast‑paced environment
Customer Centre & Marketing Support Assistant in Basildon employer: CNH
At CNH Industrial, we pride ourselves on being an excellent employer that champions innovation and sustainability in the agriculture and construction sectors. Our collaborative work culture fosters personal and professional growth, offering employees the chance to develop their skills while contributing to meaningful projects that make a global impact. Located in a dynamic environment, we provide unique opportunities for career advancement and a supportive atmosphere where every team member's contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Centre & Marketing Support Assistant in Basildon
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like CNH value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like CNH a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with CNH!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like CNH.
We think you need these skills to ace Customer Centre & Marketing Support Assistant in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for CNH!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at CNH
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
