- Support with CRM activities and reporting.
- Support dealer training sessions on sales systems.
- Assist with data cleansing, enrichment, and quality improvement initiatives across customer databases.
- Assist user testing, training documentation, and process improvements for CRM-related systems and tools
- Opportunity to work with an excellent team who are happy to share their knowledge and experience.
- Assist in collecting, analysing, and summarising customer feedback, survey results, and customer journey insights.
- Prepare regular reports and dashboards to support business decision-making and performance tracking.
- Work closely with sales, marketing, and customer support teams to improve customer data management and customer experience processes.
- Support user testing, training documentation, and process improvements for CRM-related systems and tools.
- Participate in customer experience workshops, meetings, and improvement initiatives, which will include travel across the UK & Ireland.
- Adhoc Marketing/Brand Communications support including shows and events
Experience Required
- Good organisational and planning skills
- Interest in CRM systems, customer experience, marketing, and data analysis.
- Good interpersonal skills are essential
- Multitasking capabilities
- Ability to work in a team
- Good level of computer literacy is essential, especially on Excel.
Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.
CNH Industrial (NYSE: CNH) is a world-class equipment, technology and services company. The Company operates commercially through its brand portfolio which includes Case IH, New Holland, CASE and New Holland Construction Equipment.
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CRM and Customer Experience Intern in Basildon employer: CNH
At CNH Industrial, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Mechanical Apprentice, you'll benefit from hands-on training and structured development opportunities in a supportive environment, all while contributing to sustainable solutions that impact the agriculture and construction industries. Our commitment to employee growth, coupled with a focus on safety and teamwork, makes this an ideal place for those looking to build a meaningful career.
