Senior Claims Technical Specialist - Marine

Responsible for the overall management of highly complex Marine claims. Recognised as a technical expert in the interpretation of complex or unusual policy coverages in area of expertise. Under general management direction, works within assigned limits of broad authority on assignments requiring a high degree of technical complexity and coordination.

Key Responsibilities

• Manages highly complex investigations of marine claims, including coverage issues, liability, compensability and damages.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly, whilst effectively managing loss costs and claim expenses.
• Negotiates highly complex settlement packages, and authorises payment within scope of authority, settling claims in most cost effective and timely manner.
• Effectively and accurately reserves claims in line with reserving philosophy.
• Monitors and predicts claims development trends and plans for consequences and provides market intelligence of competitor activity and initiatives.
• Keeps current on appropriate regulations and issues, industry activity and trends.
• Contributes to business planning and able to articulate and support the UW strategy for respective business unit.
• Ensures large and significant claims are identified at an early stage and management are notified and kept informed of developments, in line with claims handling guidance.
• Partners with solicitors, customers, brokers, experts and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
• Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance.
• May perform additional duties as assigned.

Skills, Knowledge & Experience

• Minimum 5 years’ experience of handling Marine claims, ideally including experience of handling cargo and freight liability claims, in the Lloyds and company markets.
• Confident delivering the claims proposition and is able to promote the CNA Hardy brand.
• Participates in key market initiatives.
• Recognised as a leader by his/her class of business peer group.
• Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
• Strong communication, negotiation and presentation skills.
• Ability to effectively interact with all levels internal and external business partners.
• Advanced analytical and problem solving skills, with the ability to manage and prioritise multiple projects.
• Ability to deal with ambiguous situations and issues.
• Ability to adapt to change and value diverse opinions and ideas.
• Ability to mentor more junior members of the team, handling referrals.
• Ability to evaluate claims based on a cost benefit analysis.
• Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
• Ability to implement strategies with a proactive long-term view of business goals and objectives.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.