At a Glance
- Tasks: Welcome guests, manage reception, and support the Executive Assistant team.
- Company: CNA Hardy, a leading commercial insurance provider with a strong commitment to customer service.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a collaborative team and develop your career in a respected industry.
- Why this job: Be the face of the company and gain valuable office experience in a dynamic setting.
- Qualifications: Strong computer skills, excellent communication, and organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Function / Area: Office Support
Reporting to: Lead Executive Assistant
Position Summary
To provide a professional front of office reception services to both employees and guests. To provide administrative support to the Executive Assistant team as required. This role is based in the office 5 days per week. Core working hours 8:45am – 16:45pm
Key Responsibilities
- Greet and welcome guests as they arrive at the London Office, ensuring friendly and speedy hand-off of guests to EAs or colleagues.
- Answer reception telephones, effectively transitioning callers to appropriate contact points.
- Liaison point for London building office entry reception; to effectively and quickly resolve any guest or employee entry issues.
- Manage the presentation of the Reception area and meeting rooms, escalating issues or concerns to facilities to resolve as required.
- Daily check that meeting room and IT equipment is functional, escalating issues or concerns to IT to resolve as required.
- Maintain general issues log in relation to reception and meeting rooms, channel to appropriate areas to resolve as required. Weekly reporting of outstanding issues to Lead EA.
- Manage the reception desk email inbox resolving or channeling issues as required.
- Manage the meeting room diary and scheduling conflicts where necessary. Collate meeting room requirements ensuring needs are met.
- Support the Executive Assistants with admin duties, diary and expense management as required.
- Carry out additional duties as assigned.
- Escalate ongoing concerns to Lead EA or Head of HR.
Skills, Knowledge & Experience
- Excellent computer skills in Microsoft Office Suite including Word, Excel and Outlook.
- Good interpersonal and communication skills.
- Excellent attention to detail and organisational skills.
- Multitasking and time-management skills, with the ability to prioritise tasks.
- Collaborative and proactive.
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
Receptionist employer: CNA Hardy
CNA Hardy is an exceptional employer that prioritises its employees' growth and well-being, offering a supportive work culture in the heart of London. With a commitment to professional development and a collaborative environment, employees are encouraged to thrive while delivering outstanding service to clients. The company’s strong financial standing and innovative product offerings further enhance job security and career advancement opportunities for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research CNA Hardy and understand their values, products, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your interpersonal skills. As a receptionist, you'll be the face of the company, so practice your greeting and ensure you come across as friendly and approachable. Remember, first impressions count!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers. This shows that you’re engaged and keen to learn more about the role and the company culture. Ask about the team dynamics or how they handle busy periods at the reception desk.
✨Tip Number 4
Finally, after your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your professionalism and appreciation for the opportunity. And hey, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the Receptionist role. Highlight your relevant skills and experiences that match the job description, especially your communication and organisational skills. We love seeing how you can bring value to our team!
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is polished. We appreciate attention to detail, especially in a role like this!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CNA Hardy
✨Know the Company Inside Out
Before your interview, take some time to research CNA Hardy. Understand their values, products, and what sets them apart in the insurance market. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Greeting Skills
As a receptionist, first impressions matter! Practice how you would greet guests and answer calls. Make sure you come across as friendly and professional. You might even want to role-play with a friend to get comfortable with the flow of conversation.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experiences where you successfully handled busy situations or resolved conflicts. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they handle guest feedback. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
