At a Glance
- Tasks: Design and deliver engaging training to enhance operational excellence across teams.
- Company: CNA Hardy, a leading specialist in commercial insurance with a dynamic culture.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for personal growth.
- Other info: Join a supportive environment that values individuality and encourages career progression.
- Why this job: Make a real impact by shaping training that drives business success.
- Qualifications: Experience in training development and delivery, preferably in an operational setting.
The predicted salary is between 45000 - 55000 £ per year.
At CNA Hardy, great people don't just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.
The Role
We are currently hiring for an Operational Excellence Trainer in our London office to design and deliver high-quality training that strengthens operational capability, controls and continuous improvement across our UK and European teams.
What You’ll Be Doing
- Training strategy: Partner with HR and senior leaders to identify capability gaps and build practical training plans that meet business needs.
- Content development: Create, update and maintain clear training materials, process guides and resources with effective version control.
- Training delivery: Deliver engaging learning across Underwriting, Operations, Claims, Finance, service providers and contracted partners in the UK and continental Europe.
- Insight and reporting: Monitor participation and outcomes, produce detailed analysis and recommend improvements to training effectiveness and operational quality.
- Process improvement: Provide subject matter expertise for new processes, support audit actions and help strengthen controls, governance and adoption across the business.
What We’re Looking For
- Training expertise: Extensive experience developing and delivering complex, comprehensive training materials for varied audiences.
- Change delivery: Proven experience delivering project or change training, ideally in an operational environment.
- Insurance knowledge: Knowledge of Underwriting or Claims processes, together with an understanding of relevant legal and regulatory requirements.
- Analytical capability: Experience collating and writing reports, analysing results and turning findings into practical improvements.
- Working style: Excellent attention to detail, strong Microsoft Office skills and a proactive, organised and collaborative approach, with flexibility to travel as required.
Why Join CNA Hardy?
Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That is why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
Operational Excellence Process Trainer employer: CNA Hardy
CNA Hardy is an exceptional employer located in the vibrant city of London, offering a dynamic work environment that prioritises personal development and flexible hybrid working arrangements. As an Insurance Accounting Manager, you will be part of a supportive finance team that values financial accuracy and integrity, providing ample opportunities for professional growth in the insurance accounting sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Excellence Process Trainer
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We think you need these skills to ace Operational Excellence Process Trainer
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to CNA Hardy.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of CNA Hardy. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at CNA Hardy
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with CNA Hardy, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at CNA Hardy, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for CNA Hardy could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at CNA Hardy as they’re likely seeking a candidate who can enhance their workplace culture.
