At a Glance
- Tasks: Lead and develop marine claims teams while managing complex claims across the UK and Europe.
- Company: CNA Hardy, a leading specialist commercial insurance provider with a dynamic culture.
- Benefits: Flexible hybrid working, competitive compensation, and growth opportunities through mentoring.
- Other info: Join a diverse team where individuality is celebrated and career growth is supported.
- Why this job: Make a meaningful impact in a challenging role that values your voice and ideas.
- Qualifications: Significant marine claims expertise and proven leadership experience required.
The predicted salary is between 72000 - 88000 £ per year.
At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.
The Role
We are currently hiring for a Marine Claims Manager in our London office to lead and develop our specialist marine claims capability, delivering technical excellence, strong customer outcomes and a consistent, high-quality service across the UK and Europe.
What You’ll Be Doing:
- Team leadership: Lead, coach and develop marine claims professionals across the UK and Europe, creating a culture of accountability, collaboration and technical excellence.
- Technical oversight: Provide direction on complex and high-value marine claims, including coverage, liability, investigation, reserving, settlement and litigation strategy.
- Operational performance: Manage claims costs, performance indicators and reserving accuracy while identifying opportunities to improve efficiency and customer outcomes.
- Stakeholder engagement: Build trusted relationships with brokers, customers, underwriters and business partners to deliver effective claims solutions and support profitable growth.
- Governance and strategy: Maintain high claims, regulatory and governance standards while contributing to strategic projects and the continued development of our marine proposition.
What We’re Looking For:
- Marine claims expertise: Significant experience managing a diverse portfolio of marine claims, with strong knowledge across multiple marine products.
- Leadership experience: A proven ability to lead and develop claims teams, strengthen capability and improve performance.
- Complex claims management: Strong technical expertise in handling complex and high-value claims from investigation and reserving through to settlement.
- Commercial judgement: Sound analytical and decision-making skills, with the ability to balance customer, technical and business considerations.
- Communication and influence: Excellent negotiation and stakeholder-management skills, with the confidence to operate effectively across a complex international matrix.
Why Join CNA Hardy?
Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
Claims Manager in London employer: CNA Hardy
CNA Hardy is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that prioritises collaboration and professional growth. Employees benefit from comprehensive training programs and opportunities for career advancement, all while being part of a supportive team dedicated to delivering outstanding service to clients and brokers. With a focus on innovation and excellence, working here means being part of a forward-thinking organisation that values your contributions and fosters a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like CNA Hardy). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like CNA Hardy. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at CNA Hardy.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at CNA Hardy. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at CNA Hardy
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at CNA Hardy to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at CNA Hardy, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding CNA Hardy's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
