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- Tasks: Support underwriting with admin tasks and customer service, ensuring accurate data entry and documentation.
- Company: Join CNA Hardy, a top commercial insurance provider with a rich history and global reach.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the insurance industry.
- Qualifications: No specific experience required; just bring your attention to detail and a proactive attitude.
- Other info: Flexible working options available; perfect for students looking to gain valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Function / Area: Centralised Support Centre (Centralised Support Centre)
Reporting to: CSC Team Manager
Position Summary
Provide reliable and effective administrative and technical support to the Underwriting function across all offices.Offering superior, responsive customer service to our brokers and clients and assist the wider underwriting team in producing and underwriting business.
Responsibilities
- Accurate data entry and booking of premium insurance details onto core business systems.
- Prepare required policy documentation, demonstrate enthusiasm and a ‘can do’ approach.
- Ensure all documents received from respective business partners for New Business ensuring and recording for updating logs.
- Deals with low level enquiries from Underwriting, Billing & Collections, Re-Insurance, Claims.
- Issuance of policy documentation in line with Contract Certainty requirement.
- Works to build relationships with the Underwriters in the relevant Lines of Business.
- Ensures documents are received from customers / Underwriters and they are up to standard and correctly classified for filing.
- Assures quality control within team as well as escalating where necessary.
- Issuance of accurate policy documentation to Brokers and Clients.
- Prepare pre-renewal logs for Underwriters and ensure they are sent out on a timely basis.
- Comply with all applicable legal and regulatory requirements at a level appropriate to the position that appropriate measures are in place to ensure this compliance.
- Be a point of contact and share relevant information to Underwriters and/or Quality & Governance team for customer service issues experienced /identified.
- At a level appropriate to the position, ensure that appropriate measures are in place to ensure this compliance.
- Carry out additional duties as assigned by the central Norwich team.
Skills, Knowledge & Experience
- Knowledge of Microsoft Office Suite, eg. Outlook, Excel, MS Word and ideally Powerpoint.
- Good interpersonal and communication skills.
- High levels of attention to detail.
- Self-motivated team player.
- Ability to use initiative for problem solving and independent working.
- Proactive and organized.
- Experience of following written instructions, data entry and document / draft reporting is advantageous.
- Previous experience of working in a Commercial / Corporate environment advantageous.
- 1-2 years of administration preferred but not required.
Additional Information
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
CNA Hardy is an equal opportunity employer.
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada and Europe. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.
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Insurance Administrator employer: CNA Hardy
Contact Detail:
CNA Hardy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Administrator
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the underwriting process. Understanding how underwriting works will help you communicate effectively with underwriters and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel and Word. Being proficient in these tools is crucial for data entry and document preparation, which are key responsibilities of the Insurance Administrator role.
✨Tip Number 3
Develop your customer service skills. Since you'll be dealing with brokers and clients, showcasing your ability to provide superior service can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the insurance sector. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Insurance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Insurance Administrator role. Emphasise your attention to detail, customer service skills, and any administrative experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role, particularly in areas like data entry and customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office Suite and any experience you have in a commercial or corporate environment. This will demonstrate your capability to handle the responsibilities of the role effectively.
Follow Application Instructions: Carefully read the job posting and ensure you follow all application instructions. Submit all required documents and double-check for accuracy before sending your application through our website.
How to prepare for a job interview at CNA Hardy
✨Showcase Your Attention to Detail
As an Insurance Administrator, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Your Customer Service Skills
Since the role involves providing support to brokers and clients, highlight your customer service experience. Share specific instances where you went above and beyond to assist a client or resolve an issue.
✨Familiarise Yourself with Relevant Software
Knowledge of Microsoft Office Suite is essential for this position. Brush up on your skills in Excel, Word, and Outlook, and be ready to discuss how you've used these tools in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle low-level enquiries. Think of scenarios where you had to use initiative or work independently to resolve issues effectively.
