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- Tasks: Manage credit control and collections for insurance premiums in a dynamic team.
- Company: CNA Hardy is a top commercial insurance provider with innovative products for diverse businesses.
- Benefits: Gain valuable experience in finance, with potential for career growth in the insurance sector.
- Why this job: Join a supportive team, enhance your skills, and make an impact in the insurance industry.
- Qualifications: Strong communication skills and a keen eye for detail; previous credit control experience preferred.
- Other info: This is a 12-month fixed-term contract based in Norwich.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Join to apply for the Credit Controller 12-month FTC role at CNA Hardy
Reports To: CNA Hardy Billing & Collections Supervisor
Position Summary
We are looking to recruit a Credit Controller based in our Norwich Office on a 12-Month Fixed Term Contract.
The successful applicant will work within a small team of Credit Controllers, who are responsible for the collection of all aspects of the premium and reinsurance ledgers of our Syndicate and Company Underwriting entities.
A detailed knowledge of credit control and collection principles, along with a good understanding of the insurance and reinsurance credit control environment is preferred. In addition, strong communication skills, the ability to prioritise activity, perseverance and use of initiative will be required to support challenging cash flow targets and enhancement of the Billing and Collections function.
Key Responsibilities
- Work with manager, supervisor and team to ensure that Credit Control procedures are compliant and align with Head Office requirements.
- Review daily and monthly aged debt for accuracy and follow up with the brokers for settlement within terms and escalation where appropriate.
- Communicate with Brokers by email, telephone and where appropriate arrange face to face meetings to resolve queries and reduce aged debt.
- Manage the efficient escalation of Broker queries to underwriters so that premium corrections are made in internal systems promptly and comply with our Customer query resolution targets.
- Support processing efficiencies and improve accuracy of data where appropriate.
- Monitor, reviews and verify sensitive billing statements and premium audits for each account and determine appropriate billing method according to customer requirements and expectations.
- Use a good working knowledge of Word and Excel and accurately reconcile data in electronic format to ensure that any reconciliation differences are identified and followed up appropriately.
- Support and assist other members of the team to ensure that group Goals and Targets are achieved.
- Prepare a monthly analysis of debtor issues, concerns and plans to support monthly debtor reviews both within the team and with other business areas..
- Comply with all applicable legal and regulatory requirements and ensure that appropriate measures are in place to ensure compliance.
- Able to analyse and interpret Run-off accounts and assist with commutation where appropriate. Support the management of Schemes of Arrangement and Liquidations.
- Identify and follow up for explanation on any large late processed items.
- May perform other duties as required.
Skills, Knowledge & Abilities
- Strong knowledge and understanding of billing, collections, and processing and related interfaces.
- Strong knowledge of accounting principles and procedures and cash flow concepts, collateral arrangements, and finance agreements.
- An understanding of the insurance and reinsurance industry and the ability to recognise the different procedures that have to be followed.
- Excellent communication, planning and customer service skills are required. Any continental language skills would be an advantage.
- Strong attention to detail and ability to prioritise multiple tasks.
- Able to analyse billing & collections issues, perform calculations and raise documented queries for sign off and resolution.
- Possess a good understanding of the credit cycle and challenges within the cashflow chain.
- Knowledge of computer applications, including Microsoft Office Suite and other business related software.
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
- Previous experience within the Insurance or Broker markets is preferred, but a strong experience of credit control and relationship management is key.
- Credit Management, Accounting or Insurance specific qualifications would be an advantage.
- Requires a high standard of formal Education.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Accounting/Auditing and Finance
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Industries
Insurance
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Credit Controller 12-month FTC employer: CNA Hardy
Contact Detail:
CNA Hardy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller 12-month FTC
✨Tip Number 1
Familiarise yourself with the insurance and reinsurance industry. Understanding the specific credit control processes and challenges within this sector will give you an edge during interviews and discussions.
✨Tip Number 2
Brush up on your communication skills. Since the role involves liaising with brokers and resolving queries, being able to articulate your thoughts clearly and confidently will be crucial.
✨Tip Number 3
Showcase your analytical abilities. Be prepared to discuss how you've previously handled billing and collections issues, as well as how you approach problem-solving in a team environment.
✨Tip Number 4
Network with professionals in the insurance sector. Engaging with others in the field can provide insights into the company culture at CNA Hardy and may even lead to referrals that boost your application.
We think you need these skills to ace Credit Controller 12-month FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Credit Controller position at CNA Hardy. Understand the key responsibilities and required skills, such as knowledge of credit control and strong communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in credit control, billing, and collections. Emphasise any previous roles in the insurance or reinsurance sectors, as well as your proficiency with Microsoft Office applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the insurance industry and your ability to manage cash flow effectively. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in credit control.
How to prepare for a job interview at CNA Hardy
✨Know Your Credit Control Basics
Make sure you have a solid understanding of credit control principles and the insurance and reinsurance environment. Brush up on key terms and processes, as this knowledge will be crucial during your interview.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with brokers and resolving queries, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Showcase Your Attention to Detail
The job requires meticulous attention to detail, especially when reviewing billing statements and reconciling data. Be ready to discuss how you ensure accuracy in your work and provide examples of past experiences where this skill was vital.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a late payment or a complex broker query. Think through potential scenarios and how you would approach them, demonstrating your initiative and analytical skills.
