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- Tasks: Lead the transformation of our Claims System and ensure smooth implementation.
- Company: CNA Hardy is a top specialist in commercial insurance, offering innovative products globally.
- Benefits: Enjoy potential remote work options and a dynamic corporate culture.
- Why this job: Join us to drive impactful change and enhance operational performance in a supportive environment.
- Qualifications: Experience in claims optimisation and strong stakeholder management skills are essential.
- Other info: This is a maternity cover role with a chance for extension.
The predicted salary is between 48000 - 72000 £ per year.
This role will be maternity cover for 12 months with a view to possible extension for a further 6. This person will lead our Claims System transformation project from a business perspective and will be responsible for signing off business requirements. This role will liaise with the Claims team, Project/IT team and selected Vendor to ensure all requirements are met and that implementation runs smoothly.
Key Responsibilities
- Scope out and drive business requirements and implementation of new claims workbench system
- Liaise closely with Claims Management team to identify and drive cost benefit
- Work closely with Data & Analytics team to develop and enhance reporting driving increased performance and cost benefit
- Driving efficiency using data reporting and process improvement
- Work with Claims Operations Director to create, implement and then continually improve a control framework and reporting oversight that aligns to consistent monitoring of the controls for the claims department
- Be accountable for the design and maintenance of claims manual & key governance controls including SOX
- Working with LOB Managers to ensure continuous improvement of data completeness and accuracy, ensuring that the data and MI aligns to requirements for portfolio management, improved insights and operational performance oversight
- Work with Business Change team to identify and prioritise IT related changes
- Keep abreast of new products/initiatives and provide recommendation, as well as driving the implementation and onboarding
- Drive the implementation and execution of new and improved processes
- May perform additional duties as assigned
Skills, Knowledge & Experience
- Experience in claims optimisation and transformation
- Must have experience in scoping out business requirements and implementing new claims system
- Excellent stakeholder management at all levels
- Understanding of business objectives and the market in which we operate
- Ability to plan and organise own role effectively
- Strong mathematical and statistical ability
- Understanding of claims practices and procedures
- Demonstrated analytical and problem solving skills
- Effective communication skills
- Some or all of the following will be beneficial:
- Basic SQL query writing
- Creating reports in Business Objects, Tableau or similar tool
- Good Excel skills
The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
Claims Optimisation Manager employer: CNA Hardy
Contact Detail:
CNA Hardy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Optimisation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in claims optimisation and transformation. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Brush up on your data analysis skills, especially in tools like Excel, SQL, and reporting software. Being able to showcase your analytical capabilities during discussions will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in previous roles. This will highlight your communication skills and ability to work collaboratively, which are crucial for this position.
We think you need these skills to ace Claims Optimisation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims optimisation and transformation. Focus on specific projects where you've scoped out business requirements or implemented new systems.
Craft a Compelling Cover Letter: In your cover letter, emphasise your stakeholder management skills and your understanding of business objectives. Mention how your analytical and problem-solving abilities can contribute to the Claims System transformation project.
Showcase Relevant Skills: If you have experience with SQL, Business Objects, Tableau, or advanced Excel skills, be sure to include these in your application. Highlight how these skills can drive efficiency and improve reporting within the claims department.
Demonstrate Industry Knowledge: Research CNA Hardy and the commercial insurance market. In your application, reference any insights you have about current trends or challenges in claims practices that could be relevant to the role.
How to prepare for a job interview at CNA Hardy
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Claims Optimisation Manager role. Familiarise yourself with the key responsibilities and required skills, especially around claims system transformation and stakeholder management.
✨Prepare Examples of Your Experience
Be ready to discuss specific examples from your past work that demonstrate your experience in claims optimisation and transformation. Highlight instances where you've successfully scoped out business requirements or implemented new systems.
✨Showcase Your Analytical Skills
Since the role requires strong analytical and problem-solving skills, prepare to discuss how you've used data reporting and process improvement in previous roles. Bring examples of how your analytical abilities have driven efficiency.
✨Engage with Stakeholders
Given the importance of stakeholder management in this position, think about how you can demonstrate your ability to liaise effectively with various teams. Prepare to discuss how you've managed relationships and communicated effectively at all levels.
