Senior Claims Examiner in City of Westminster

Under limited technical direction, investigates and effectively handles a broad range of Marine claims including, but not limited to cargo claims, freight liability, transport & logistics and fine art & specie. Works within specific limits of authority on assignments involving significant technical complexity and coordination. Utilising claims policies and guidelines, reviews coverages, determines quantum exposure, secures information and negotiates and settles/defends claims.

Key Responsibilities

• With limited supervision, manages a portfolio of Marine claims, ranging in complexity.
• Interprets more complex or unusual policy coverages, escalating issues as needed.
• Coordinates and performs investigations and evaluates claims through contact with insureds, brokers, business partners and experts.
• Seeks early resolution opportunities.
• Partners with solicitors, customers, brokers, experts and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
• Proactively manages claims, setting early and accurate reserves in line with reserving philosophy, and authorising payments within scope of authority.
• Through tight portfolio management, ensures large and significant claims are identified at an early stage and escalated appropriately, in line with internal reporting procedures.
• Provides guidance, assistance and mentoring to less experienced claims staff and other function areas.
• Utilises negotiation skills to develop complex settlement packages.
• Responsible for input and maintenance of claim data that accurately reflects claim financials, circumstances and other information important to our business outcomes.
• Identifies claims with third party recovery/fraud potential and coordinates with relevant Stakeholder functions.
• Analyses marine claims activities.
• Prepares and presents reports for management.
• May be responsible for special projects and presentations.
• Keeps current on relevant marine and maritime legislation, regulation and issues as well as industry activity and trends.
• Complies with all applicable legal and regulatory requirements and ensures, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance.
• May perform additional duties as assigned.

Skills, Knowledge & Experience

• Significant proven marine claims handling experience, preferably both company and Lloyds market claims.
• Ability to handle claims with a proactive long-term view of business goals and objectives.
• Thorough understanding of policy language and application of the law relevant to specific class(es) of business.
• Strong analytical and problem solving skills enabling viable alternate solutions.
• Ability to assess the merits of claims including evaluation based on a cost benefit analysis.
• Understanding of underwriting risk, disciplines and processes.
• Strong interpersonal, communication and negotiation skills.
• Ability to effectively interact at all levels with CNA Hardy's internal and external business partners.
• Ability to adapt to change and value diverse opinions and ideas.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
• Previous experience of ECF preferred.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd's and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.