At a Glance
- Tasks: Welcome guests, manage reception, and support the Executive Assistant team.
- Company: Dynamic office environment in London with a focus on teamwork.
- Benefits: Competitive salary, professional development, and a vibrant workplace culture.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Be the friendly face of the company and enhance your admin skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Provide professional front‑of‑office reception services to employees and guests, and administer support to the Executive Assistant team. This role is based in the office five days per week during core hours 8:45am – 4:45pm.
Responsibilities:
- Greet and welcome guests at the London Office, ensuring a friendly and speedy hand‑off to EAs or colleagues.
- Answer reception telephones and transition callers to appropriate contacts.
- Act as liaison for London building entry reception, resolving guest or employee entry issues quickly.
- Manage the reception area and meeting rooms, escalating issues to Facilities or IT as required.
- Daily check that meeting rooms and IT equipment are functional; report outstanding issues to Lead EA.
- Maintain a general issue log for reception and meeting rooms and channel to appropriate areas.
- Manage the reception desk email inbox, resolving or forwarding issues as needed.
- Manage the meeting room diary, resolve scheduling conflicts, and collate meeting room requirements.
- Support Executive Assistants with admin duties, diary and expense management.
- Carry out additional duties as assigned and escalate ongoing concerns to Lead EA or Head of HR.
Qualifications & Skills:
- Excellent computer skills in Microsoft Office Suite (Word, Excel, Outlook).
- Strong interpersonal and communication skills.
- Excellent attention to detail, organisational, multitasking, and time‑management skills.
- Ability to prioritise tasks, collaborate and act proactively.
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
Receptionist in City of Westminster employer: CNA Hardy
Join our dynamic team as a Receptionist in our vibrant London office, where we pride ourselves on fostering a supportive and inclusive work culture. With opportunities for professional growth and development, you will play a key role in creating a welcoming environment for both employees and guests, while enjoying a range of employee benefits that enhance your work-life balance. Our commitment to excellence and teamwork ensures that every day is rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CNA Hardy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CNA Hardy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CNA Hardy:Your cover letter is your chance to shine! Tell us why you want to work at CNA Hardy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CNA Hardy!
How to prepare for a job interview at CNA Hardy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
