At a Glance
- Tasks: Support customers and assist the Commercial team in daily operations.
- Company: Join CN Bio, a pioneering life sciences company at the forefront of innovation.
- Benefits: Flexible working hours, private healthcare, and a collaborative team culture.
- Other info: Opportunity for career growth and exposure to various business areas.
- Why this job: Gain valuable experience in a growing science and technology company.
- Qualifications: 2 years in customer-facing roles; strong organisation and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cambridge Science Park (Hybrid, min 3 days in the office)
Contract: Full‑time, permanent
Reports to: VP of Sales & Marketing
Functional area: Commercial Team
About CN Bio
CN Bio Innovations (CN Bio) is a modern life sciences company delivering human-focused research and discovery, enabled by a unique and proven Organ‑on‑a‑Chip platform. We work at the interface of engineering and cell biology to develop human biomimetic platforms for the testing and development of therapeutics for serious human diseases. Our mission is to be the world’s leading provider of organ‑on‑a‑chip solutions which accurately predict human responses to medicines.
Role Description
This is a great opportunity to join a growing and innovative organisation. As a Customer & Commercial Support Assistant, you’ll play an important role in supporting customers, assisting the Commercial team, and keeping day‑to‑day commercial processes running smoothly. You’ll be supported to learn, develop new skills, and take on increasing responsibility over time. This role is well suited to candidates with proactive attitude, strong organisation skills, and an interest in building a career in a commercial or customer facing role.
Commercial Support
- Support the preparation and issuing of quotes for consumables to existing customers
- Assist with managing service and support contracts, including renewals
- Carry out initial review and routing of inbound sales enquiries
- Support administration of customer onboarding and vendor forms, including third‑party purchasing platforms (e.g. Scientist.com, Science Exchange)
- Work with Product Management to help ensure commercial documents and materials are up to date
- Support commercial events, including preparation and shipment of marketing materials
- Assist with organising and coordinating Commercial team meetings & customer events, working closely with senior commercial colleagues
- Plus other relevant duties in line with business needs
Customer Support
- Manage the Sales inbox, responding to or routing inbound customer enquiries
- Support customers with order tracking, customs queries, and delivery updates, working closely with logistics
- Act as a link between customers and finance for basic billing and invoicing queries
- Assist with coordination of return‑to‑base repairs, keeping customers informed throughout the process
- Creating and maintaining customer profiles in our financial system Odoo
- Process incoming customer purchase orders, convert them to sales orders, and send acknowledgements.
- Support distributors as a first point of contact for commercial enquiries
What You’ll Bring
- A minimum of 2 years of experience in office and customer facing environment. Ideally within science or technology, but not essential
- Comfortable using Microsoft Office and customer management systems i.e. CRM and ERP
- A customer‑focused, helpful, and reliable approach
- Clear and professional written and verbal communication skills
- Strong organisational skills and attention to detail
- willingness to learn new systems, processes, and product knowledge
- A positive, collaborative attitude and openness to feedback
What We Offer:
- Exposure to multiple areas of the business, including customers, sales, logistics, finance, and product
- The scope to grow skills and experience in a scaling science and technology company
- A collaborative, professional environment with a strong team culture
- Pension with Standard Life
- Comprehensive Private Healthcare with AXA
- Cashback for Dental and Optical Care
- Life Assurance
- Income Protection
- Employee Assistance Programme (EAP)
- Flexible working hours to support work‑life balance
- Office snacks and refreshments
What’s Next?
We will review your application and whilst we would love to get back to every applicant, it is not always possible. If you haven’t heard from us within 3/4 weeks, please note that your application has not been successful on this occasion. We are an equal opportunities employer and are committed to creating an inclusive working environment. Please note applicants must have the legal right to work in the UK for the duration of the role in accordance with UK immigration legislation. We are unable to offer visa sponsorship for this position. Applicants must have the right to work in the UK. We are an inclusive employer and value a diverse workforce.
Customer & Commercial Support Assistant employer: CN Bio
At CN Bio Innovations, we pride ourselves on being an excellent employer, offering a dynamic and collaborative work environment at the Cambridge Science Park. Our commitment to employee growth is evident through exposure to various business areas and opportunities for skill development, all while enjoying a comprehensive benefits package that includes private healthcare, flexible working hours, and a strong team culture. Join us to be part of a pioneering life sciences company where your contributions directly impact the future of human health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Commercial Support Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CN Bio and their Organ-on-a-Chip platform. This will not only help you understand their mission but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves customer support, being able to communicate clearly and professionally is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This could be anything from coordinating events to handling customer inquiries—just make sure it highlights your proactive attitude.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer & Commercial Support Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer & Commercial Support Assistant role. Highlight your relevant experience and skills that match what we're looking for, like your customer-focused approach and strong organisational skills.
Show Your Enthusiasm:Let your passion for the role shine through in your application. We love candidates who are eager to learn and grow with us, so don’t hesitate to express your interest in building a career in a commercial or customer-facing environment.
Be Clear and Professional:When writing your application, keep your language clear and professional. We appreciate good communication skills, so make sure your writing is free of errors and conveys your message effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which is exactly what we’re looking for!
How to prepare for a job interview at CN Bio
✨Know Your Stuff
Before the interview, make sure you understand CN Bio's mission and the Organ-on-a-Chip platform. Familiarise yourself with their products and how they impact human-focused research. This will show your genuine interest in the role and the company.
✨Show Off Your Organisation Skills
As a Customer & Commercial Support Assistant, organisation is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss your methods for staying organised and ensuring smooth processes.
✨Be Customer-Focused
Highlight your customer service experience and your approach to handling inquiries. Think of specific instances where you went above and beyond for a customer. This will demonstrate your proactive attitude and reliability, which are crucial for this role.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the company's growth plans, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
