At a Glance
- Tasks: Support customers and assist the Commercial team in daily operations.
- Company: Join a pioneering life sciences company at Cambridge Science Park.
- Benefits: Enjoy competitive salary, flexible hours, and comprehensive healthcare.
- Other info: Great growth opportunities in a collaborative and supportive environment.
- Why this job: Be part of an innovative team making a real impact in science.
- Qualifications: 2 years in customer-facing roles; strong organisation and communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Location: Cambridge Science Park (Hybrid, min 3 days in the office)
Contract: Full-time, permanent
Reports to: VP of Sales & Marketing
Functional area: Commercial Team
Salary: £28,000 - £30,000
About CN Bio
CN Bio Innovations (CN Bio) is a modern life sciences company delivering human-focused research and discovery, enabled by a unique and proven Organ-on-a-Chip platform. We work at the interface of engineering and cell biology to develop human biomimetic platforms for the testing and development of therapeutics for serious human diseases. Our mission is to be the world’s leading provider of organ-on-a-chip solutions which accurately predict human responses to medicines.
Role Description
This is a great opportunity to join a growing and innovative organisation. As a Customer & Commercial Support Assistant, you’ll play an important role in supporting customers, assisting the Commercial team, and keeping day-to-day commercial processes running smoothly. You’ll be supported to learn, develop new skills, and take on increasing responsibility over time. This role is well suited to candidates with proactive attitude, strong organisation skills, and an interest in building a career in a commercial or customer facing role.
Commercial Support
- Support the preparation and issuing of quotes for consumables to existing customers
- Assist with managing service and support contracts, including renewals
- Carry out initial review and routing of inbound sales enquiries
- Support administration of customer onboarding and vendor forms, including third-party purchasing platforms (e.g. Scientist.com, Science Exchange)
- Work with Product Management to help ensure commercial documents and materials are up to date
- Support commercial events, including preparation and shipment of marketing materials
- Assist with organising and coordinating Commercial team meetings & customer events, working closely with senior commercial colleagues
- Plus other relevant duties in line with business needs
Customer Support
- Manage the Sales inbox, responding to or routing inbound customer enquiries
- Support customers with order tracking, customs queries, and delivery updates, working closely with logistics
- Act as a link between customers and finance for basic billing and invoicing queries
- Assist with coordination of return-to-base repairs, keeping customers informed throughout the process
- Creating and maintaining customer profiles in our financial system Odoo
- Process incoming customer purchase orders, convert them to sales orders, and send acknowledgements.
- Support distributors as a first point of contact for commercial enquiries
What You’ll Bring
- A minimum of 2 years of experience in office and customer facing environment. Ideally within science or technology, but not essential
- Comfortable using Microsoft Office and customer management systems i.e. CRM and ERP
- A customer-focused, helpful, and reliable approach
- Clear and professional written and verbal communication skills
- Strong organisational skills and attention to detail
- willingness to learn new systems, processes, and product knowledge
- A positive, collaborative attitude and openness to feedback
What We Offer:
- Exposure to multiple areas of the business, including customers, sales, logistics, finance, and product
- The scope to grow skills and experience in a scaling science and technology company
- A collaborative, professional environment with a strong team culture
- 25 days holiday plus bank holidays
- Pension with Standard Life
- Comprehensive Private Healthcare with AXA
- Cashback for Dental and Optical Care
- Life Assurance
- Income Protection
- Employee Assistance Programme (EAP)
- Recruitment referral scheme
- Flexible working hours to support work-life balance
- Office snacks and refreshments
What’s Next?
We will review your application and whilst we would love to get back to every applicant, it is not always possible. If you haven’t heard from us within 3/4 weeks, please note that your application has not been successful on this occasion.
We are an equal opportunities employer and are committed to creating an inclusive working environment. Please note applicants must have the legal right to work in the UK for the duration of the role in accordance with UK immigration legislation. We are unable to offer visa sponsorship for this position.
Customer & Commercial Support Assistant in Cambridge employer: CN Bio
At CN Bio Innovations, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment at the Cambridge Science Park. Our commitment to employee growth is evident through exposure to various business areas and opportunities for skill development, all while enjoying a collaborative culture that values teamwork and innovation. With competitive benefits including flexible working hours, comprehensive healthcare, and a generous holiday allowance, we strive to ensure our employees feel valued and empowered in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Commercial Support Assistant in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing about CN Bio’s mission and values will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your responses to common interview questions. We all get nervous, but being prepared can help you communicate your skills and experience confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Customer & Commercial Support Assistant in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer & Commercial Support Assistant role. Highlight your relevant experience and skills that match what we're looking for, like your customer-focused approach and organisational skills.
Show Your Enthusiasm:Let your passion for the role shine through in your application. We love candidates who are excited about the opportunity to support our customers and contribute to our innovative team at CN Bio!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use professional language but don’t be afraid to let your personality come through. We appreciate good communication skills, so make sure your writing reflects that.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at CN Bio
✨Know the Company Inside Out
Before your interview, take some time to research CN Bio Innovations. Understand their mission, values, and the Organ-on-a-Chip platform they work with. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Support Skills
As a Customer & Commercial Support Assistant, you'll be dealing with customer enquiries and support. Prepare examples from your past experience where you've successfully handled customer issues or improved processes. Highlight your communication skills and how you can be a reliable point of contact.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. You could share specific tools or methods you use to stay organised, especially in a busy office environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, opportunities for growth, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
