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- Tasks: Handle quick document tasks and ensure smooth workflow in a dynamic environment.
- Company: Join CMS, a leading firm that values diversity and innovation.
- Benefits: Enjoy flexible working, competitive salary, generous holidays, and private medical insurance.
- Why this job: Make an impact with your skills while growing in a supportive, inclusive culture.
- Qualifications: Experience in document production and excellent client service skills required.
- Other info: Flexible hours and ongoing training to help you thrive from day one.
The predicted salary is between 30000 - 42000 £ per year.
About the role
CMS is recruiting for an experienced Embedded Workflow/Quick Turn to join us on a 6-month fixed term contract in our London office.
Initial point of direct contact for short and quick document related tasks for an embedded document role within the London office, ensuring smooth intake of work. Role goals include identifying work suitable for the Quick Turn function and personally completing Quick Turn Work (1 hour max estimate), efficient scheduling of work and handing over to colleagues where necessary, and excellent technical skills to respond to queries and for troubleshooting tasks.
Other position expectations include but are not limited to:
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Liaise closely with Document Production and departmental contacts to filter requests as appropriate, utilise a working knowledge of current Document Production and provide quick turnaround service via email and/or an electronic submission tool, and help clients to appropriate solutions.
- Utilise client tools and templates in document preparation as required.
- Technical document troubleshoot ing support as required within the centre or directly with centre users.
- Perform quality control measures on work produced.
- Manage and prioritise assigned projects to ensure deadlines and expectations are met.
- Acquire and maintain an in-depth working knowledge of the client\’s working environment and business needs.
- Effective project communication.
- Continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.
- Reports to: Document Centre Manager.
- Hours of work: flexible but initially either 8.30-4.30pm or 9.00 to 5pm with at least two and a half days in the office per week.
- Location: London.
About you
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
- Experience of administering and effectively managing your own workflow and workloads within a legal or other professional services environment.
- Excellent client service skills, able to relay information in a clear and concise manner, take ownership of job owners\’ needs and remain professional at all times under pressure.
- Previous document production experience in a professional services environment.
- Excellent working knowledge of document production practices and technologies.
- Ability to troubleshoot tasks and documents alike and communicate effective solutions and share knowledge when appropriate.
What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Equal opportunities
At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index. We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent team at TalentAcquisition@cms-cmno.com who will be happy to support you.
Ready to apply?
We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
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Embedded Workflow/Quick Turn - 6 Month FTC - London employer: cms
Contact Detail:
cms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Embedded Workflow/Quick Turn - 6 Month FTC - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that embedded workflow role.
✨Tip Number 2
Prepare for interviews by practising common questions related to document production and client service. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your previous work in document production and troubleshooting. This will give you an edge and demonstrate your expertise to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Embedded Workflow/Quick Turn - 6 Month FTC - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in document production and client service. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills: Since this role requires excellent technical skills, be sure to mention any specific tools or technologies you’ve used in document production. We love seeing candidates who can troubleshoot and provide effective solutions!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to relaying information. Make it easy for us to see why you’re the right fit for the job!
Apply Through Our Website: Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at cms
✨Know Your Workflow
Before the interview, brush up on your understanding of workflow management, especially in a document production context. Be ready to discuss how you've effectively managed your own workload in previous roles, as this will show you can handle the responsibilities of the position.
✨Client Service Skills Matter
Prepare examples that highlight your excellent client service skills. Think about times when you had to communicate complex information clearly and concisely, especially under pressure. This will demonstrate your ability to meet client needs effectively.
✨Technical Troubleshooting Know-How
Familiarise yourself with common document production technologies and troubleshooting techniques. Be prepared to discuss specific instances where you successfully resolved technical issues, as this will showcase your problem-solving abilities.
✨Project Communication is Key
Think about how you’ve communicated project updates in the past. Be ready to share strategies you’ve used to keep stakeholders informed and engaged, as effective communication is crucial for managing expectations and ensuring smooth project delivery.
