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- Tasks: Manage document workflows and provide top-notch customer service in a fully remote role.
- Company: Join a dynamic team at a leading Document Design Centre.
- Benefits: Enjoy competitive salary, flexible working, generous holidays, and private medical insurance.
- Why this job: Develop your skills while making a real impact in a fast-paced environment.
- Qualifications: Strong multitasking, communication skills, and experience in document production required.
- Other info: Ongoing training and development opportunities to help you thrive.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a full-time 50/50 Document Specialist / Document Centre Workflow Coordinator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. You will be working with the daytime team and assisting 50% of the time with the department’s workflow needs, maintaining a high level of service which matches customer expectations.
About The Role
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Liaise effectively with the management team as required.
- Handle first line complaints and elevate appropriately.
- Excellent customer service skills.
- Workflow management for the Document Centre.
- Utilising client tools and templates in document preparation as required.
- Technical document troubleshooting support as required within the centre or directly with centre users.
- Adherence to brand guidelines and best practices when preparing documents.
- Producing work product which is of a highly professional standard, consistent in formatting and style.
- Managing and prioritising assigned projects to ensure deadlines and expectations are met.
- Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.
- Effective project communication and handover between shifts.
- Identify concerns, risks and conflicts and ask for assistance when required in a timely and constructive manner.
- Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.
- Develop an overview on team skills in producing complex documents.
- Must be flexible and responsive to business needs.
- Assist in the collation and preparation of data for monthly reporting.
- Monitor productivity of the team ensuring that any issues are identified.
- Act as a focal point for the team for queries or concerns and elevate accordingly.
- Ensure adequate staffing is provided for on the shift and liaise with the Document Centre Manager to procure extra resource if necessary.
- Maintain a close working relationship with the Document Centre Manager.
- Other duties as assigned.
Reports to: Shift Team Lead.
Hours of work: 07.30-15.30 (1 hour break).
Location: Remote.
About You
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
- Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
- Show initiative and good judgment and be able to work independently.
- Ability to concentrate in an environment of multiple demands and distractions.
- Able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
- Able to work effectively with colleagues of all levels in an organisation.
- Excellent written and oral communication skills to interface with clients and colleagues.
- Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
- Strongly self-motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation.
- Experience of administering effective workflow management systems in a legal or other professional services environment.
- Previous document production experience in a professional service environment.
- Excellent working knowledge of document production practices and technologies.
- Advanced technical knowledge.
What’s in it for you?
Benefits
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
Workflow/Document Specialist - 12 Month FTC employer: CMS UK
Contact Detail:
CMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow/Document Specialist - 12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Workflow/Document Specialist role and ask if they know anyone in the industry who might help you get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for Document Specialists and practice your answers. Make sure you can showcase your customer service skills and how you handle workflow management under pressure.
✨Tip Number 3
Show off your skills! If you have any relevant projects or documents you've worked on, bring them to the interview. This will demonstrate your experience and give you a chance to discuss your technical knowledge in document production.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to dive into the Document Design Centre!
We think you need these skills to ace Workflow/Document Specialist - 12 Month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with document production and workflow management. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves liaising with clients and colleagues, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Flexibility: We’re looking for someone who can adapt to changing business needs. In your application, mention any experiences where you successfully managed multiple projects or adapted to new challenges. This will show us you’re the right fit for our dynamic environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CMS UK
✨Know Your Documents
Familiarise yourself with the types of documents you'll be working on. Understand the brand guidelines and best practices mentioned in the job description. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Workflow Skills
Be prepared to discuss your experience with workflow management systems. Think of specific examples where you've successfully managed multiple projects under pressure, as this role requires excellent multitasking abilities.
✨Client Communication is Key
Brush up on your communication skills! Be ready to demonstrate how you've effectively liaised with clients in the past. Highlight any experiences where you’ve handled complaints or feedback positively, as client satisfaction is a big focus for this role.
✨Demonstrate Flexibility and Initiative
This position requires someone who can adapt to changing business needs. Prepare examples of times when you’ve shown initiative or flexibility in your previous roles. This will help convey that you’re a self-motivated candidate who thrives in dynamic environments.