Unified Communications Assistant

CMS are looking for a Unified Communications Assistant to join the team in London.

*Please note that this role is fully office-based 5 days a week as you will be assisting users on-site*

About the role

Reporting to the Unified Communications Manager, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm's requirements.

In this role, you can expect to get involved in a variety of work including:

• Provide technical support and coordination assistance for live and hybrid events.
• Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary.
• Analyse and resolve client meeting room technical problems involving multiple technologies and platforms.
• Explore, test, and implement new Unified Communications solutions and services as required, with the goal of standardisation.
• Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)
• Operates movie projector, slide projector, television/cablevision, microphones and speakers, Polycom, Crestron, Raspberry Pi devices etc. and instructs others in the operation of such equipment.
• Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services.
• Maintains inventory of IT and audio-visual equipment.
• Adhering to IT processes and procedures.
• Performs clerical work necessary to procurement, distribution and storage of audio visual materials.
• Ensure that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this.
• Resolve support issues promptly, courteously, and professionally.
• Troubleshoot a wide range of technology incidents and problems.

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one.

Ideal candidates will have Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skill-set, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system.

You will also have solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment.

To excel in this role you will have excellent written and interpersonal communication skills with a strong dedication to customer service. You must demonstrate consistent commitment to supporting teamwork within the group and be a proactive problem-solver with the ability to work under stress and time pressure.

Please note that this role has physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching. Occasional pushing/pulling, squatting and climbing.

What's in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

* Competitive basic salary (reviewed annually)* Flexible, hybrid working policy* Generous bonus scheme* Up to 25 days holiday (rising to 28 days with service)* Holiday exchange scheme* Private medical insurance* Enhanced parental leave

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field. As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don't feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break. We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent Acquisition team at who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions. Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.