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For Companies At a Glance
- Tasks: Manage document workflows and deliver high-quality services while ensuring client satisfaction.
- Company: Join a dynamic team in a fully remote role with a focus on professional development.
- Benefits: Enjoy competitive salary, flexible working, generous holiday, and private medical insurance.
- Other info: Opportunities for training and career growth in a fast-paced, creative setting.
- Why this job: Make an impact by enhancing client relationships and developing your skills in a supportive environment.
- Qualifications: Experience in document production and workflow management, with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a full-time 50/50 Document Specialist / Document Centre Workflow Coordinator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. You will be working with the daytime team and assisting 50% of the time with the department’s workflow needs, maintaining a high level of service which matches customer's expectations.
About The Role
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Liaise effectively with the management team as required.
- Handle first line complaints and elevate appropriately.
- Excellent customer service skills.
- Workflow management for the Document Centre.
- Utilising client tools and templates in document preparation as required.
- Technical document troubleshooting support as required within the centre or directly with centre users.
- Adherence to brand guidelines and best practices when preparing documents.
- Producing work product which is of a highly professional standard, consistent in formatting and style.
- Managing and prioritising assigned projects to ensure deadlines and expectations are met.
- Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.
- Effective project communication and handover between shifts.
- Identifies concerns, risks and conflicts and asks for assistance when required in a timely and constructive manner.
- Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.
- Develop an overview on team skills in producing complex documents.
- Must be flexible and responsive to business needs.
- Assist in the collation and preparation of data for monthly reporting.
- Monitor productivity of the team ensuring that any issues are identified.
- Act as a focal point for the team for queries or concerns and elaborate accordingly.
- Ensure adequate staffing is provided for on the shift and liaise with the Document Centre Manager to procure extra resource if necessary.
- Maintain a close working relationship with the Document Centre Manager.
- Other duties as assigned.
Reports to: Shift Team Lead.
Hours of work: 07.30-15.30 (1 hour break).
Location: Remote.
About You
- Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
- Show initiative and good judgment and be able to work independently.
- Ability to concentrate in an environment of multiple demands and distractions.
- Able to maintain confidential information and work in a fast‑paced, dynamic and creative environment.
- Able to work effectively with colleagues of all levels in an organisation.
- Excellent written and oral communication skills to interface with clients and colleagues.
- Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
- Strongly self‑motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation.
- Experience of administering effective workflow management systems in a legal or other professional services environment.
- Previous document production experience in a professional service environment.
- Excellent working knowledge of document production practices and technologies.
- Advanced technical knowledge.
Benefits
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
Workflow/Document Specialist - 12 Month FTC in London employer: CMS UK
Contact Detail:
CMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow/Document Specialist - 12 Month FTC in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to workflow management and document production. Think about specific examples from your past work that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to ensure your application gets the attention it deserves!
We think you need these skills to ace Workflow/Document Specialist - 12 Month FTC in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you can bring value to our Document Design Centre team!
Showcase Your Communication Skills: Since excellent written and oral communication is key for this role, ensure your application reflects your ability to communicate clearly and effectively. Use examples that demonstrate your client interaction experience.
Highlight Your Workflow Management Experience: If you've got experience in managing workflows or document production, make it shine! We’re looking for someone who can juggle multiple projects, so share any relevant examples that show off your multitasking abilities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CMS UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like workflow management and client communication. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples from your past experiences where you’ve successfully handled client interactions or complaints. Highlight your ability to maintain professionalism and responsiveness under pressure.
✨Demonstrate Your Technical Know-How
Brush up on your document production practices and any relevant technologies mentioned in the job description. Be ready to discuss your experience with workflow management systems and how you’ve used them to enhance efficiency in previous roles.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use for document preparation, or how they measure success in this role. It shows your genuine interest and helps you gauge if the company is the right fit for you.