At a Glance
- Tasks: Be the friendly face of CMS, welcoming clients and managing meeting room bookings.
- Company: Join a dynamic team at a leading corporate services provider in London.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Other info: Ongoing training and career growth opportunities await you!
- Why this job: Make a lasting impression while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CMS is looking for a full time Client Services Executive to join our London Front of House team.
About The Role
Reporting to the Client Services Manager, you will be the first point of contact for visitors and clients - both in person and over the phone. As the face of CMS, you will create a lasting first impression by providing outstanding customer care and professionalism. You will coordinate client requests, manage meeting room bookings, and provide AV support to ensure seamless operations on our Client Floor at Cannon Place. This role also involves supporting room setups, moves, and changes to maintain a world-class environment.
In this role, you can expect to get involved in a variety of work including:
- Deliver a five-star welcome to visitors, occupiers, and clients.
- Provide refreshments and maintain a professional, welcoming reception area.
- Manage visitor sign-in in line with security procedures.
- Coordinate meeting room bookings using internal systems.
- Provide audio-visual support for meetings and events (full training provided).
- Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing tools.
- Configure room layouts (Cabaret, Theatre, Boardroom, Classroom) and manage partitions.
- Answer calls promptly and professionally, using guests’ names for a personalised experience.
- Handle queries and complaints calmly and escalate when necessary.
- Maintain high standards of cleanliness and presentation across client areas.
- Manage ad hoc tasks such as deliveries, ordering flowers, and booking taxis.
- Complete administrative duties and maintain equipment inventories.
- Support internal and external events to ensure smooth coordination.
- Adopt a flexible approach to working hours based on business needs.
About You
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
- Proven experience in customer service within a corporate setting.
- Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is desirable).
- Excellent verbal communication and interpersonal skills.
- A proactive, service-focused attitude with the ability to stay calm under pressure.
- Strong organisational skills and the ability to prioritise effectively.
- Problem-solving ability and a willingness to take on new tasks.
- Experience in AV/IT Support (desirable but not essential).
Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests.
What’s in it for you? Benefits
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
London Front of House: Client Services & AV Specialist employer: CMS UK
At CMS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises professional growth and employee well-being. Located in the heart of London, our Front of House team enjoys a flexible hybrid working policy, competitive salary, and a generous benefits package, including up to 28 days of holiday and private medical insurance. Join us to be part of a supportive environment where your contributions are valued and you can thrive in your role from day one.
StudySmarter Expert Advice🤫
We think this is how you could land London Front of House: Client Services & AV Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CMS and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role, especially in handling queries and providing a five-star welcome.
✨Tip Number 3
Dress to impress! As the face of CMS, first impressions matter. Make sure you look professional and polished for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace London Front of House: Client Services & AV Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive you.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at CMS UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Executive. Familiarise yourself with the key tasks like managing meeting room bookings and providing AV support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating a great first impression, be ready to share examples of how you've provided outstanding customer care in previous positions. Think of specific situations where you went above and beyond to help a client or resolve an issue.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult clients or managing multiple tasks under pressure. Practise your responses so you can convey your problem-solving abilities and calm demeanour effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
