Document Centre Specialist - Part time - 15 month FTC in London

We are looking for a Document Centre Specialist to join our Document Centre team. This is a fully remote role with opportunities to develop your professional experience. This role is available on a fixed-term basis for a duration of 15 months.

About The Role

• Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
• Serve as a key client interface for CMS’s Document Centre services.
• Flexible and possess excellent MS Office skills.
• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• At least 3 years’ experience working within the document production field.
• Excellent communicator and able to build effective client relationships based on trust, flexibility and a professional approach, and to deal confidently with clients.
• Develop and maintain relationships with team and key stakeholders.
• Engage in ongoing personal development both soft and hard skills, planning for development where needed.
• Liaise effectively with Document Centre Managers as required.

About You

• We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one.
• Excellent MS Office skills, including Word, PowerPoint and Excel.
• Ability to multi-task and oversee multiple projects at any given time, perform accurately under time pressures and constraints.
• Show initiative and good judgment, able to work independently.
• Ability to concentrate in an environment of multiple demands and distractions.
• Exemplary attention to detail and commitment to consistently producing high quality work.
• Maintain confidential information, work in a fast-paced, dynamic and creative environment.
• Engender a culture of professionalism, superior customer service and accountability within the team.
• Able to work effectively with colleagues of all levels within an organization.
• Seek and respond positively to all forms of feedback, learning from experience.
• Strongly self-motivated, adopt a “can do” approach, take pride in work and the larger organization.
• Demonstrate high level of personal and professional integrity.
• Develop in-depth knowledge of the firm’s branding guidelines.
• Motivation to continually improve core software skills to meet and accommodate the client’s changing requirements.
• Excellent accuracy and close attention to detail, adhering to company best practice.
• Approachable, work well as a team and share best practice; able to work closely with clients of all levels, accept criticism, smile and have a matter-of-fact approach.
• Flexible and adaptable – happy to change shifts/work overtime as required and willing to take on new challenges as they arise.
• Positive with a can-do attitude, willing to problem solve where needed.
• Dependable and willing to go the extra mile where needed.
• Self-motivated to ensure skills and technology familiarity is kept up to date.
• At least 3 years’ previous document production experience in a professional service environment.
• Prior experience in a legal production environment with workflow management is an advantage.
• Excellent working knowledge of document production practices and technologies.
• Advanced technical knowledge.

Benefits

• Competitive basic salary (reviewed annually).
• Flexible, hybrid working policy.
• Generous bonus scheme.
• Up to 25 days holiday (rising to 28 days with service).
• Holiday exchange scheme.
• Private medical insurance.
• Enhanced parental leave.
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.