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- Tasks: Drive adoption of Microsoft 365 and AI tools, enhancing workflows and collaboration.
- Company: Join a forward-thinking firm focused on modern technology solutions.
- Benefits: Competitive salary, flexible working, generous holiday, and private medical insurance.
- Why this job: Be a tech champion, making a real impact on how teams work every day.
- Qualifications: 5+ years in tech adoption, strong communication skills, and a passion for emerging technologies.
- Other info: Dynamic role with opportunities for continuous learning and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
CMS is recruiting a Digital Solutions Design and Adoption Manager to help drive firmwide adoption of Microsoft 365, Copilot, AI‐powered solutions, and other technologies that support modern, efficient ways of working.
The Digital Solutions Design and Adoption Manager supports the firm's technology adoption agenda, working across Business Services, Practice Groups, and project teams to help users maximise the value of our digital tools and platforms.
You will partner with teams to understand how they work today, shape adoption strategies, run targeted enablement sessions, support product rollouts, and help embed technology into everyday workflows. You will also be responsible for reviewing business processes, identifying opportunities for improvement, and building practical solutions that enhance efficiency, collaboration, and user experience across the firm.
In this role, you can expect to get involved in a variety of work including:
- Collaborate with teams across the firm to plan and deliver technology adoption initiatives.
- Develop and implement adoption strategies that maximise the impact and business value of digital tools.
- Lead interactive conversations, coaching sessions, workshops, and peer‐led discussions that help users apply technology in their day‐to‐day work.
- Build solutions to streamline and enhance workflows using low‐code/no‐code tools.
- Support product management activities, including roadmap alignment, feature rollouts, and gathering user feedback.
- Act as a trusted advisor across the business, building strong relationships and tailoring adoption approaches to different teams.
- Monitor adoption metrics and use insights to identify opportunities for continuous improvement.
- Contribute to planning for technology deployment and adoption at firmwide and team levels.
- Stay up to date with Microsoft 365, Copilot, AI‐powered tools, and emerging technologies.
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
- 5+ years in professional services (ideally legal) in technology adoption, change, enablement, or product management roles.
- Proven experience leading technology adoption and business change initiatives, including stakeholder engagement at all levels.
- Understanding and practical use of Microsoft 365, along with basic knowledge of Power Automate, Power BI, and other Power Platform tools.
- Experience of AI‐powered tools such as ChatGPT, Microsoft 365 Copilot, or similar Generate AI technologies.
- Strong communication skills and the ability to create clear, engaging business communications.
- Curious and passionate about emerging technologies and improving working life for colleagues.
- Excellent interpersonal and influencing skills, with a proactive, positive "can do" attitude.
- Adaptable to fast‐paced change and ambiguity; able to multitask and prioritise effectively.
- Autonomous yet collaborative, with strong organisational skills and a user‐focused approach.
Benefits: We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Digital Solutions Design and Adoption Manager in London employer: CMS UK
Contact Detail:
CMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Solutions Design and Adoption Manager in London
✨Tip Number 1
Get to know the company inside out! Research their tech initiatives, especially around Microsoft 365 and AI tools. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to technology adoption and change management. Use examples from your past experiences to demonstrate how you've successfully led similar initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to embrace our digital solutions.
We think you need these skills to ace Digital Solutions Design and Adoption Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft 365 and AI-powered tools. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for technology and modern ways of working shine through in your application. We love candidates who are curious and passionate about emerging tech, so share any personal projects or experiences that demonstrate this!
Be Clear and Engaging: When writing your application, keep it clear and engaging. Use straightforward language and structure your thoughts well. Remember, we’re looking for strong communication skills, so make sure your application reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets seen by the right people. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at CMS UK
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft 365, Copilot, and AI-powered tools. Familiarise yourself with their features and how they can enhance workflows. This will help you demonstrate your expertise and show that you can effectively support teams in adopting these technologies.
✨Showcase Your Change Management Skills
Prepare examples of past experiences where you've successfully led technology adoption initiatives. Highlight your ability to engage stakeholders and tailor strategies to different teams. This will illustrate your capability to drive change and improve user experience across the firm.
✨Engage with Interactive Scenarios
Be ready to discuss how you would lead workshops or coaching sessions. Think about how you can make these sessions engaging and beneficial for users. This will showcase your communication skills and your proactive approach to helping others embrace new technologies.
✨Demonstrate Your Curiosity
Express your passion for emerging technologies and continuous learning. Share any recent trends or tools you've explored that could benefit the firm. This will show that you're not just knowledgeable but also eager to stay ahead in the tech landscape.
