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- Tasks: Be the friendly face of CMS, welcoming clients and managing meeting room bookings.
- Company: Join a leading corporate firm with a focus on exceptional client service.
- Benefits: Enjoy a competitive salary, flexible working, generous holiday, and private medical insurance.
- Why this job: Make a lasting impression while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Ongoing training and career development opportunities await you!
The predicted salary is between 36000 - 60000 Ā£ per year.
Location: CMS UK Greater London, England, United Kingdom
Role Overview: CMS is looking for a full time Client Services Executive to join our London team.
About The Role: Reporting to the Senior Client & Hospitality Services Manager, you will be the first point of contact for visitors and clients ā both in person and over the phone. As the face of CMS, you will create a lasting first impression by providing outstanding customer care and professionalism. You will coordinate client requests, manage meeting room bookings, and provide AV support to ensure seamless operations on our Client Floor at Cannon Place. This role also involves supporting room setups, moves, and changes to maintain a world-class environment.
Key Responsibilities:
- Deliver a fiveāstar welcome to visitors, occupiers, and clients.
- Provide refreshments and maintain a professional, welcoming reception area.
- Manage visitor signāin in line with security procedures.
- Coordinate meeting room bookings using internal systems.
- Provide audioāvisual support for meetings and events (full training provided).
- Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing tools.
- Configure room layouts (Cabaret, Theatre, Boardroom, Classroom) and manage partitions.
- Answer calls promptly and professionally, using guests' names for a personalised experience.
- Handle queries and complaints calmly and escalate when necessary.
- Maintain high standards of cleanliness and presentation across client areas.
- Manage adāhoc tasks such as deliveries, ordering flowers, and booking taxis.
- Complete administrative duties and maintain equipment inventories.
- Support internal and external events to ensure smooth coordination.
- Adopt a flexible approach to working hours based on business needs.
About You: We will invest in your ongoing training and development to support your professional goals and help you thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role you must meet the following skills and experience:
Qualifications:
- Proven experience in customer service within a corporate setting.
- Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is desirable).
- Excellent verbal communication and interpersonal skills.
- A proactive, serviceāfocused attitude with the ability to stay calm under pressure.
- Strong organisational skills and the ability to prioritise effectively.
- Problemāsolving ability and a willingness to take on new tasks.
- Experience in AV/IT support (desirable but not essential).
What's in it for you?
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
For more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Client Services Executive (Front of House) in London employer: CMS UK
Contact Detail:
CMS UK Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Client Services Executive (Front of House) in London
āØTip Number 1
First impressions matter, so when you walk into that interview, make sure to smile and greet everyone warmly. We want you to show off your personality and professionalism right from the get-go!
āØTip Number 2
Prepare for common interview questions by practising your responses. Think about how your past experiences relate to the role of Client Services Executive. Weāre all about showcasing your customer service skills!
āØTip Number 3
Donāt forget to ask questions during the interview! It shows your interest in the role and helps you understand if CMS is the right fit for you. We love candidates who are engaged and curious.
āØTip Number 4
After the interview, send a quick thank-you email to express your appreciation for the opportunity. Itās a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Services Executive (Front of House) in London
Some tips for your application š«”
Show Off Your Customer Service Skills: Since this role is all about making a great first impression, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond for clients in the past ā we love to see that!
Keep It Professional Yet Friendly: Your written application should reflect the warm and welcoming vibe we aim for at CMS. Use a friendly tone while maintaining professionalism. Remember, you're applying to be the face of our company!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Mention any relevant experience with AV support or managing bookings, as these are key parts of the role.
Apply Through Our Website: We encourage you to submit your application through our website. Itās the best way for us to receive your details and ensures youāre considered for the role. Plus, itās super easy to do!
How to prepare for a job interview at CMS UK
āØKnow Your Role Inside Out
Before the interview, make sure you thoroughly understand the Client Services Executive role. Familiarise yourself with the key responsibilities like managing meeting room bookings and providing AV support. This will help you answer questions confidently and show that you're genuinely interested in the position.
āØShowcase Your Customer Service Skills
Since this role is all about creating a five-star experience for clients, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your proactive, service-focused attitude.
āØPractice Your Communication Style
As the first point of contact, your verbal communication skills are crucial. Practice speaking clearly and professionally, using a friendly tone. You might even want to rehearse answering common interview questions with a friend to ensure you come across as personable and approachable.
āØPrepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
