At a Glance
- Tasks: Be the face of CMS, delivering exceptional customer service and managing client requests.
- Company: Join a dynamic team at a leading corporate firm in London.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Other info: Ongoing training and career development opportunities await you.
- Why this job: Make a lasting impression while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CMS is looking for a full time Client Services Executive to join our London Front of House team.
About The Role
Reporting to the Client Services Manager, you will be the first point of contact for visitors and clients - both in person and over the phone. As the face of CMS, you will create a lasting first impression by providing outstanding customer care and professionalism. You will coordinate client requests, manage meeting room bookings, and provide AV support to ensure seamless operations on our Client Floor at Cannon Place. This role also involves supporting room setups, moves, and changes to maintain a world-class environment.
In this role, you can expect to get involved in a variety of work including:
- Deliver a five-star welcome to visitors, occupiers, and clients.
- Provide refreshments and maintain a professional, welcoming reception area.
- Manage visitor sign-in in line with security procedures.
- Coordinate meeting room bookings using internal systems.
- Provide audio-visual support for meetings and events (full training provided).
- Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing tools.
- Configure room layouts (Cabaret, Theatre, Boardroom, Classroom) and manage partitions.
- Answer calls promptly and professionally, using guests’ names for a personalised experience.
- Handle queries and complaints calmly and escalate when necessary.
- Maintain high standards of cleanliness and presentation across client areas.
- Manage ad hoc tasks such as deliveries, ordering flowers, and booking taxis.
- Complete administrative duties and maintain equipment inventories.
- Support internal and external events to ensure smooth coordination.
- Adopt a flexible approach to working hours based on business needs.
About You
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
- Proven experience in customer service within a corporate setting.
- Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is desirable).
- Excellent verbal communication and interpersonal skills.
- A proactive, service-focused attitude with the ability to stay calm under pressure.
- Strong organisational skills and the ability to prioritise effectively.
- Problem-solving ability and a willingness to take on new tasks.
- Experience in AV/IT Support (desirable but not essential).
Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests.
What’s in it for you? Benefits
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
London Front of House: Client Services & AV Specialist employer: CMS UK
CMS is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, flexible working arrangements, and a generous bonus scheme. Our vibrant work culture fosters collaboration and professionalism, ensuring that you are supported from day one with ongoing training and development opportunities. Located in the heart of London, you will be part of a dynamic team that values diversity and inclusivity, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land London Front of House: Client Services & AV Specialist
✨Tip Number 1
Get to know the company! Research CMS and its culture before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a five-star experience for visitors. Role-play with a friend to get comfortable with common scenarios.
✨Tip Number 3
Prepare for AV support questions! Even if you’re not an expert, showing a willingness to learn and adapt will impress the interviewers. Brush up on basic AV equipment and be ready to discuss how you’d handle tech issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CMS team. Don’t miss out on this opportunity!
We think you need these skills to ace London Front of House: Client Services & AV Specialist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a huge difference in how we perceive your application.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the Client Services Executive role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at CMS UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Executive. Familiarise yourself with the tasks mentioned in the job description, like managing meeting room bookings and providing AV support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating a great first impression, be ready to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond to help a client or resolve an issue. This will highlight your proactive, service-focused attitude.
✨Prepare for AV and IT Questions
Even if you don’t have extensive AV experience, it’s good to show your willingness to learn. Brush up on basic AV equipment and be prepared to discuss how you would handle technical issues during meetings. This shows that you’re adaptable and ready to take on new challenges.
✨Practice Your Communication Skills
As the first point of contact, excellent verbal communication is key. Practice answering common interview questions clearly and confidently. Use a friendly tone and remember to incorporate guests’ names in your responses, as this reflects the personalised experience you’ll provide in the role.
