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For Companies At a Glance
- Tasks: Install, maintain, and repair computer systems while providing technical support.
- Company: Join a dynamic IT team in Manchester with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Other info: Great opportunities for career growth and a supportive work environment.
- Why this job: Make a real impact by ensuring IT systems run smoothly for everyone.
- Qualifications: 2+ years in IT support, strong network skills, and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment. You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.
Key Internal Relationships: Head of IT Service Delivery, IT Support Manager
Location: Manchester – On Site
Hours: 35
About the Role:
- Responsible for asset control and stock ordering of devices as required.
- Assist users with hardware issuing or replacement as required.
- Ensure that issues and support requests are resolved within defined SLA.
- Document issues and support requests within the ITSM tool.
- Send devices off to repair and liaise with vendor.
- Adhere to processes and procedures.
- Set up mobile phones.
- Manage hardware refreshes.
- Provide additional support to client and internal meeting rooms.
- Carry out daily backup tape changes.
- Maintain hardware and assist troubleshooting of storage controllers and server controllers.
- Replace storage disks and server blades as and when required.
- Perform physical daily checks of system hardware health and lights.
- Perform MER/SER daily checks of room systems including aircon, fire suppression, and UPS systems.
- Upgrade switches, perform console and backup tasks, and have some proficiency in network skills.
- Trace cables as required to troubleshoot issues in comms rooms for server/network infrastructure.
- Troubleshoot onsite wireless issues and deployments, up to and including local surveys.
- Chaperone vendors during maintenance work and tasks.
- Participate in project work as required, including non‑business‑hour deployments (e.g., nights and weekends).
- Assist with video conferencing for clients in meeting rooms as required.
About You – Qualifications and Experience:
- BA/BS degree or equivalent preferred.
- Broad software application skills desired.
- Demonstrated ability to master new software applications and technologies.
- Prior experience with a ticketing system strongly preferred.
- Proficiency in network skills.
- At least 2+ years’ experience with Windows operating systems and hardware in a computer support setting; experience working in a networked environment.
- Working knowledge of ITIL service management and its processes is highly advantageous.
- Knowledge of AV systems and telecommunications would be beneficial.
Benefits: We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
IT Onsite Technician employer: CMS UK
Contact Detail:
CMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Onsite Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Manchester to meet potential employers and other professionals. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows systems or troubleshooting hardware, make sure to highlight that in conversations. Bring examples of past projects or challenges you've tackled to showcase your expertise.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! This shows initiative and can help you stand out from the crowd. Plus, it’s a great way to get familiar with our company culture.
✨Tip Number 4
Prepare for interviews by brushing up on common IT scenarios and troubleshooting questions. Practice explaining your thought process clearly, as communication is key in this role. Remember, they want to see how you think on your feet!
We think you need these skills to ace IT Onsite Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Onsite Technician role. Highlight your experience with hardware, software, and any relevant ticketing systems. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your proficiency in Windows operating systems, network skills, and any experience with AV systems. This is your chance to shine, so let us know what you can do!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at CMS UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and hardware. Be ready to discuss your experience with troubleshooting, especially in a networked environment. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Familiarise Yourself with ITIL
Since knowledge of ITIL service management is highly advantageous, take some time to understand its processes. Be prepared to talk about how you've applied ITIL principles in your previous roles, as this will show that you can effectively manage support requests and adhere to SLAs.
✨Prepare for Real-World Scenarios
Think about common issues you’ve faced in previous roles and how you resolved them. You might be asked to troubleshoot a hypothetical problem during the interview, so having a few examples ready will help you demonstrate your problem-solving skills.
✨Show Your Team Spirit
This role involves working closely with various teams, so highlight your ability to collaborate. Share examples of how you've supported colleagues or contributed to team projects in the past. This will show that you're not just a tech whiz but also a great team player.