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- Tasks: Lead HR operations in Talent Acquisition, Learning, and Performance for a dynamic team.
- Company: Join a forward-thinking organisation focused on employee development and engagement.
- Benefits: Enjoy competitive salary, flexible working, generous holidays, and private medical insurance.
- Other info: Collaborative environment with opportunities for professional growth and innovation.
- Why this job: Make a real impact by enhancing HR services and supporting colleagues through change.
- Qualifications: Experience in HR operations and team management, with strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
This role leads the operational delivery of Talent Acquisition (experienced hire), Learning and Development, and performance management services across CMS. You’ll manage a team of 12 colleagues and ensure these services are delivered consistently, compliantly and in line with business priorities. Alongside day‑to‑day operations, you’ll play a key role in improving how we use systems, data and insight to support colleagues and managers across the firm.
What you’ll do
- Lead the effective, timely and compliant delivery of global Talent Acquisition support across the firm.
- Oversee the delivery of Learning and Development programmes, ensuring they align with business needs and reflect colleague feedback and insight.
- Support the operational delivery of the annual performance review cycle, ensuring a consistent and positive experience for colleagues and managers.
- Work closely with Centres of Excellence and HR Business Partnering teams to ensure services are aligned, joined‑up and responsive to local requirements.
- Manage and develop the use of Workday and related technology, including AI‑enabled solutions, to support Talent Acquisition, Learning and Performance processes.
- Ensure system changes are clearly scoped, effectively tested and focused on accessibility and user experience.
- Manage third‑party service providers to ensure agreed service levels and quality standards are met.
- Build strong relationships with stakeholders across the business, responding to feedback and using insight to improve services.
- Analyse data and metrics to assess service effectiveness and identify opportunities for continuous improvement.
- Lead, coach and support the HR Operations team through change, ensuring a high standard of service delivery.
- Ensure ongoing compliance with employment legislation, internal policies and best practice.
What you’ll bring
- Experience leading operational HR services across Talent Acquisition, Learning and/or performance management in a complex organisation.
- A collaborative approach, with the ability to work across teams and balance global consistency with local needs.
- Experience managing and developing teams, including supporting colleagues through change.
- Confidence using HR systems, data and insight to improve processes and user experience.
- A clear, practical communication style and the ability to build trusted relationships with a wide range of stakeholders.
What’s in it for you?
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
HR Operations - Talent Acquisition, Learning & Performance employer: CMS UK
Contact Detail:
CMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations - Talent Acquisition, Learning & Performance
✨Tip Number 1
Network like a pro! Reach out to your connections in HR and related fields. Let them know you're on the lookout for opportunities, and don’t hesitate to ask for introductions or referrals. Personal connections can often lead to job openings that aren’t advertised.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their needs, especially in Talent Acquisition and Learning & Development. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to build confidence. Focus on articulating your experience in managing teams and improving processes, as these are key for the HR Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace HR Operations - Talent Acquisition, Learning & Performance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Operations role. Highlight your experience in Talent Acquisition, Learning, and Performance management, and don’t forget to showcase any relevant achievements that align with our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us improve our HR services. Keep it concise but impactful!
Showcase Your Data Skills: Since we value data-driven insights, be sure to mention any experience you have with HR systems and analytics. Talk about how you've used data to enhance processes or improve user experiences in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CMS UK
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the HR Operations Manager role. Brush up on Talent Acquisition, Learning and Development, and performance management processes. Familiarise yourself with Workday and any AI-enabled solutions they might be using.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to discuss your experience in leading and developing teams. Share specific examples of how you've supported colleagues through change and improved service delivery in previous roles.
✨Data is Your Friend
Highlight your confidence in using data and metrics to drive improvements. Prepare to discuss how you’ve used insights to enhance HR processes or user experiences in the past. This will show that you can align services with business needs effectively.
✨Build Relationships
Emphasise your collaborative approach and ability to build trusted relationships with stakeholders. Be prepared to share examples of how you’ve worked across teams to balance global consistency with local requirements, as this is crucial for the role.