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For Companies At a Glance
- Tasks: Manage workflow and ensure high-quality service in a remote Document Centre.
- Company: Join CMS UK, a diverse and inclusive organisation focused on client satisfaction.
- Benefits: Enjoy flexible working, competitive salary, generous holiday, and private medical insurance.
- Why this job: Perfect for those seeking a dynamic role with opportunities for growth and skill development.
- Qualifications: Must have excellent MS Office skills and experience in document production.
- Other info: Part-time hours from 15:00 to 23:00, with a focus on teamwork and communication.
Evening Workflow Coordinator – Part Time
CMS UK, Liverpool, England, United Kingdom. This is a part-time, remote role based on hours below.
We are looking for a part-time Document Centre Evening Workflow Coordinator to join our Document Design Centre team. You will manage the department’s workflow, maintain a high level of service aligned with customer expectations, and act as a key client interface for Document Centre services. You should be flexible and possess excellent MS Office skills.
Hours of work: 15:00 – 23:00 (1 hour break) or 15:30 – 23:00 (30 minute break). Location: Remote.
Responsibilities
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Liaise effectively with Document Centre Manager as required.
- Handle first line complaints and escalate appropriately.
- Manage workflow for the Document Centre and utilise client templates in document preparation.
- Provide technical document troubleshooting support within the centre or with centre users.
- Adhere to brand guidelines and best practices in document preparation.
- Produce work of a highly professional standard, consistent in formatting and style.
- Prioritise and manage assigned projects to meet deadlines and expectations.
- Acquire and maintain in-depth knowledge of the client’s working environment and business needs.
- Ensure effective project communication and handover between shifts.
- Identify concerns, risks and conflicts; seek assistance in a timely and constructive manner.
- Continue to upgrade skills through training and development programs and stay abreast of technology changes relevant to this role.
- Develop an overview of team skills in producing complex documents.
- Be flexible and responsive to business needs.
- Assist in collating and preparing data for monthly reporting; monitor productivity and raise issues as needed.
- Act as a focal point for team queries and escalate as necessary; ensure adequate staffing and liaise with the Document Centre Manager for additional resources.
- Maintain a close working relationship with the Document Centre Manager.
- Other duties as assigned.
- Reports to: Shift Team Lead.
About You
- Ability to multi-task and oversee multiple projects, with accuracy under time pressure.
- Show initiative, good judgment, and the ability to work independently.
- Ability to concentrate amidst multiple demands and distractions.
- Maintain confidentiality and work in a fast-paced, dynamic environment.
- Effective collaboration with colleagues at all levels.
- Excellent written and oral communication skills for client and colleague interaction.
- Responsive to feedback and committed to learning from experience.
- Self-motivated with a proactive approach; pride in work and the organization.
- Experience administering workflow management systems in a legal or professional services environment.
- Document production experience in a professional services environment.
- Excellent knowledge of document production practices and technologies.
- Advanced technical knowledge.
What’s in it for you?
- Competitive basic salary (reviewed annually).
- Flexible, hybrid working policy.
- Generous bonus scheme.
- Up to 25 days holiday (rising to 28 days with service).
- Holiday exchange scheme.
- Private medical insurance.
- Enhanced parental leave.
Equal opportunities
CMS places diversity and inclusion at the centre of our culture and organisation. We actively promote flexible working and welcome applications from diverse backgrounds. We are a Level 2 Disability Confident Employer and can provide accessibility support in the recruitment process. If you require adjustments, contact Talent Acquisition at TalentAcquisition@cms-cmno.com.
Ready to apply?
Please apply online via the CMS careers site. If you have questions, contact our Talent Acquisition team. We have a preferred agency panel; only applications via the portal at the point of instruction will be accepted.
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Evening Workflow Coordinator - Part Time employer: CMS UK
Contact Detail:
CMS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Workflow Coordinator - Part Time
✨Tip Number 1
Familiarise yourself with workflow management systems, especially those used in legal or professional services. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your ability to manage multiple projects effectively. Prepare examples from your past experiences where you successfully juggled various tasks under pressure, as this is a key requirement for the role.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you've effectively liaised with clients and colleagues in previous roles. Being able to convey your experience in maintaining client satisfaction will be crucial.
✨Tip Number 4
Research the company culture and values of CMS. Understanding their commitment to diversity and inclusion can help you tailor your approach and show that you align with their organisational ethos.
We think you need these skills to ace Evening Workflow Coordinator - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workflow management and document production. Emphasise your skills in MS Office and any previous roles that required client interaction or project management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed workflows or improved client relationships in past positions.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Use clear, concise language and check for any grammatical errors to demonstrate professionalism.
Highlight Flexibility and Initiative: The job requires flexibility and the ability to work independently. In your application, provide examples of situations where you successfully adapted to changing circumstances or took the initiative to solve problems.
How to prepare for a job interview at CMS UK
✨Showcase Your Multi-Tasking Skills
As an Evening Workflow Coordinator, you'll need to juggle multiple projects. Prepare examples from your past experiences where you successfully managed several tasks simultaneously, especially under time pressure.
✨Demonstrate Excellent Communication
Effective communication is key in this role. Be ready to discuss how you've handled client interactions and resolved complaints in previous positions. Highlight your written and oral communication skills.
✨Familiarise Yourself with Document Production Practices
Since the role involves document preparation, brush up on your knowledge of document production practices and technologies. Be prepared to discuss any relevant experience you have in this area.
✨Emphasise Your Flexibility and Proactivity
The job requires a flexible approach to meet business needs. Share instances where you've adapted to changing circumstances or taken the initiative to improve processes in your previous roles.
