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- Tasks: Coordinate maintenance appointments and provide top-notch customer service to residents.
- Company: Dynamic housing organisation based in West London.
- Benefits: £12.00 per hour, Monday to Friday, potential for permanent role.
- Why this job: Be the vital link between residents and maintenance teams, making a real difference.
- Qualifications: Experience with Opti-time and strong organisational skills required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 10 - 15 £ per hour.
Based in West London, Monday to Friday, 40 hours per week, 3 Month Contract, Potential to go Permanent, £12.00 per hour.
Our client is looking for a Planner; previous experience within repairs/maintenance/housing would be advantageous. As a Reactive Maintenance Planner, you are the key person communicating between the resident and maintenance worker. The role involves tasks such as:
- Providing customer service to residents and customers/tenants.
- Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
- Scheduling appointments for maintenance work.
- Dealing with resident queries and offering general support to maintenance help desk.
- Organising appointments with tradespeople to carry out the appointments in a cost-effective and organised manner.
- Dealing with queries from residents, changing appointments.
- Rescheduling appointments and prioritising emergency repair issues.
- Closing jobs ready for invoicing.
- Logging current jobs onto company database.
- Working with Supervisors and tradespeople to organise and schedule work.
- Updating and changing information as the job changes.
- Ordering equipment needed for the job.
- General Admin duties such as filing, scanning etc.
Skills and experience required:
- For this position, you must have Opti-time experience.
- The ideal candidate will have a good telephone manner, be organised, have the ability to prioritise work, and pay attention to detail.
A reference contact must be provided upon application.
Responsive & Day to Day Planner in Thame employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive & Day to Day Planner in Thame
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your communication skills. Since you'll be the go-to person between residents and maintenance workers, being clear and friendly on the phone is key. Try role-playing with a friend to boost your confidence!
✨Tip Number 3
Get familiar with Opti-time if you haven't already. Brush up on how it works, as it's a must-have for this role. The more you know, the better you'll look to potential employers!
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it shows you're serious about landing the job. Don't miss out!
We think you need these skills to ace Responsive & Day to Day Planner in Thame
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in repairs, maintenance, or housing. We want to see how your background aligns with the role of a Reactive Maintenance Planner, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. This will help us see your organisational skills right from the start!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills like customer service and scheduling that relate directly to the role. It shows us you’ve done your homework and are genuinely interested!
Don’t Forget the Reference: Remember to include a reference contact in your application. It’s a small detail that can make a big difference, helping us verify your experience and suitability for the role.
How to prepare for a job interview at CMS - Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with common issues residents face and how to resolve them. This will show that you understand the role and can communicate effectively with both residents and tradespeople.
✨Show Off Your Organisational Skills
Since this role requires a lot of scheduling and prioritising, be ready to discuss how you manage your time and tasks. Prepare examples from your past experiences where you successfully organised appointments or handled multiple queries at once.
✨Practice Your Customer Service Skills
As a Planner, you'll be the first point of contact for residents. Think about how you would handle difficult situations or complaints. Practising responses to potential scenarios can help you demonstrate your excellent telephone manner and problem-solving abilities during the interview.
✨Familiarise Yourself with Opti-time
Since experience with Opti-time is a must, make sure you know how to navigate the software. If you have used it before, be prepared to discuss specific features you utilised. If not, do some research or watch tutorials to get a basic understanding of how it works.
