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- Tasks: Coordinate maintenance requests and manage work orders in a fast-paced environment.
- Company: Leading Facilities Maintenance company with a focus on public sector projects.
- Benefits: Competitive pay, flexible shifts, and potential for permanent position.
- Why this job: Join a dynamic team and make a real difference in facilities management.
- Qualifications: Strong communication skills and ability to handle multiple tasks efficiently.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 10 - 16 £ per hour.
Looking for a Shift Maintenance Helpdesk Co‑ordinator to work for a leading Facilities Maintenance company based in London on an exciting contract within the public sector. As the Shift Maintenance Helpdesk Coordinator, you are responsible for the planning and dispatching of Reactive Works, raising Purchase Orders, completing work orders and adding log notes.
Duties for the Shift Maintenance Helpdesk Coordinator may include:
- Handling inbound and outbound calls
- Logging requests
- Dealing with invoices/raising purchase orders working towards SLAs
- Prioritising urgent jobs
- Preparing and submitting quotations and distributing reports
- Collating operations data as directed by managers
- Chasing quotes and inputting timesheets on a weekly basis
- Compiling and sending out technician reports via email/PDA
- Providing service to internal and external clients
- Logging jobs and allocating work to engineers
- Prioritising work as appropriate and efficiently
- Generic administration duties
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Shift Maintenance Helpdesk Coordinator employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Maintenance Helpdesk Coordinator
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! As a Shift Maintenance Helpdesk Coordinator, you'll be handling calls all day. Try role-playing with a friend to get comfortable with logging requests and prioritising jobs on the spot.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples where you've successfully managed multiple tasks or dealt with urgent requests. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Shift Maintenance Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Shift Maintenance Helpdesk Coordinator role. We want to see how your skills align with the duties mentioned in the job description, like handling calls and logging requests.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what the job entails, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, we want to see that you can handle inbound and outbound calls like a pro.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CMS - Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Shift Maintenance Helpdesk Coordinator. Familiarise yourself with tasks like logging requests, handling invoices, and prioritising urgent jobs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, such as dealing with high-pressure situations or managing multiple requests at once. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to prioritise effectively. This will showcase your readiness for the job.
✨Brush Up on Communication Skills
As a coordinator, you'll be handling inbound and outbound calls, so practice your communication skills. Be clear and concise when discussing your experiences, and don’t forget to listen actively during the interview. This will help you build rapport with the interviewer and demonstrate your ability to provide excellent service.
✨Show Enthusiasm for the Company
Research the facilities maintenance company and understand their values and mission. During the interview, express your enthusiasm for working in the public sector and how you can contribute to their goals. This will help you stand out as a candidate who is not only qualified but also genuinely excited about the opportunity.