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- Tasks: Manage and schedule maintenance tasks while providing top-notch customer service.
- Company: Join a leading firm in social housing, making a difference in the community.
- Benefits: Enjoy a temp to perm position with a competitive salary and supportive work environment.
- Why this job: Be a vital link between residents and tradespeople, enhancing your communication skills.
- Qualifications: Previous experience in repairs or maintenance is a plus; strong organisational skills required.
- Other info: Work Monday to Friday, 8am to 5pm, in a dynamic team setting.
The predicted salary is between 18000 - 22000 £ per year.
Planner/Scheduler (Reactive Maintenance)
Lambeth Area
Monday to Friday 8.00am – 5.00pm
Temp to Perm Position
Salary £18,000- £22,000 per annum depending on experience
Our client is looking for a Planner/Scheduler, previous experience within repairs/maintenance/ Social housing would be an advantage.
Covering a LARGE social house contract, as a Planner/Scheduler, you are the key member communicating Reactive and planned maintenance between the Resident and Trade Operative.
The role involves tasks such as;
- Providing excellent customer service to residents/ tenants and trade operatives
- Managing a high volume of Reactive Emergency repair works
- Scheduling appointments for maintenance work.
- Closing jobs ready for invoicing.
- Logging current jobs onto company database.
- Working with Supervisors and trades people to organise and schedule work.
- Updating and changing information as the job changes.
- Ordering equipment needed for the job.
- General Admin duties such as filing, scanning etc.
Skills and experience required;
- For this role, you must have a good telephone manner, be organized, the ability to prioritize work, and pay attention to detail.
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Planner/Scheduler (Reactive Maintenance) employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner/Scheduler (Reactive Maintenance)
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the context of reactive maintenance in this field will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be liaising between residents and trade operatives, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Get comfortable with scheduling software or tools commonly used in maintenance planning. Being able to showcase your proficiency in these systems can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the repairs and maintenance field. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
We think you need these skills to ace Planner/Scheduler (Reactive Maintenance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs, maintenance, or social housing. Emphasise any previous roles where you managed scheduling or customer service, as these are key aspects of the Planner/Scheduler position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the job requirements. Mention specific examples of how you've successfully handled reactive maintenance or scheduling in the past.
Highlight Communication Skills: Since the role involves communicating with residents and trade operatives, make sure to showcase your excellent telephone manner and organisational skills. Provide examples of how you've effectively communicated in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at CMS - Recruitment
✨Showcase Your Organisational Skills
As a Planner/Scheduler, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to prioritise work effectively.
✨Emphasise Customer Service Experience
Since the role involves communicating with residents and trade operatives, highlight any previous experience in customer service. Share specific instances where you resolved issues or provided excellent service.
✨Familiarise Yourself with Reactive Maintenance
Brush up on your knowledge of reactive maintenance processes and terminology. Being able to discuss these topics confidently will show that you're well-prepared and understand the industry's demands.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage unexpected changes or emergencies in scheduling, and be ready to explain how you handled them.
