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- Tasks: Manage customer enquiries and coordinate repair works efficiently.
- Company: Join a leading maintenance company focused on social housing.
- Benefits: Earn £14.36 p/h with holiday pay and gain valuable experience.
- Why this job: Be the first point of contact, enhancing customer service in a supportive team.
- Qualifications: Strong communication skills and IT literacy are essential; experience in property maintenance is a plus.
- Other info: Proof of eligibility to work in the UK will be required.
Planner/Scheduler
Temporary
Medway, Kent
£14.36 p/h inc. holiday pay
Our Client, a large maintenance company who look after a social housing contract, are looking to recruit a Planner/Scheduler to join their busy team. They are looking for someone who can act as a first point of contact for customers/clients, ensure all enquiries are managed efficiently and provide excellent levels of customer service.
Your main duties will be:
- Answering calls regarding repairs and dealing with the call in a professional manner
- Responding to emails from tenants/contractors/clients regarding repairs in accordance with operational procedures
- Logging calls and repair requests on IT systems
- Coordinate repair works with your team
- Allocate work to employed operatives
- Order parts for repairs
- Liaising with tenants/operatives about completed jobs and return visits
- Filing/maintaining paperwork in accordance with quality assurance procedures
- Dealing with customer complaints and logging them onto the system
- Managing your workload and prioritising repairs
- Other duties requested by your manager
Key Skills:
- Excellent telephone manner
- Good verbal/written communication skills
- Able to work under pressure
- IT literacy – Word, Excel, Emails
- Positive attitude when dealing with difficult people/situations
For this particular role, previous experience within the property maintenance sector/social housing sector would be advantageous.
Please note that reference contacts and proof of eligibility to work in the UK will be requested upon application.
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Planner/Scheduler employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner/Scheduler
✨Tip Number 1
Familiarise yourself with the social housing sector and property maintenance. Understanding the specific challenges and processes in this field will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be the first point of contact for customers, being able to handle calls professionally and efficiently is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Brush up on your IT skills, particularly with Word and Excel. Being proficient in these applications will not only help you manage your workload but also show that you're ready to hit the ground running in a tech-savvy environment.
✨Tip Number 4
Prepare examples of how you've dealt with difficult situations or complaints in the past. This will showcase your problem-solving abilities and positive attitude, which are essential for managing customer interactions effectively.
We think you need these skills to ace Planner/Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property maintenance or social housing. Emphasise skills like customer service, communication, and IT literacy, as these are crucial for the Planner/Scheduler role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to manage enquiries efficiently and provide examples of how you've handled customer complaints or worked under pressure in the past.
Showcase Relevant Skills: In your application, clearly outline your excellent telephone manner and verbal/written communication skills. Provide specific examples of situations where you successfully coordinated tasks or managed workloads.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at CMS - Recruitment
✨Showcase Your Communication Skills
As a Planner/Scheduler, you'll be the first point of contact for customers. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice answering common questions clearly and concisely, and be prepared to discuss how you handle difficult conversations.
✨Familiarise Yourself with IT Systems
Since the role involves logging calls and repair requests on IT systems, it's crucial to show your IT literacy. Brush up on your knowledge of Word, Excel, and email management. If possible, mention any specific software you've used in previous roles that could relate to this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as dealing with customer complaints or prioritising repairs. Think of examples from your past experiences where you successfully managed similar challenges, and be ready to share these stories.
✨Research the Company and Sector
Understanding the company and the social housing sector will give you an edge. Familiarise yourself with their values, mission, and any recent news. This knowledge will not only help you answer questions but also allow you to ask insightful questions at the end of the interview.
