At a Glance
- Tasks: Provide top-notch customer service in Dutch and English, handling inquiries and reservations.
- Company: Join a leading international logistics company with a vibrant team culture.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Other info: Dynamic contact centre environment with evening and weekend shifts.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Fluent in Dutch and English, with strong communication and rapport-building skills.
The predicted salary is between 29700 - 36300 £ per year.
Are you the right candidate for this opportunity? Make sure to read the full description below.
CMS Recruitment Limited are currently recruiting for bilingual customer service representatives on behalf of an international logistics client. You will be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.
Ability to communicate fluently in English and Dutch, both verbal and written.
Responsibilities:
- Providing professional and efficient customer sales and service in all duties
- Making reservations and handling enquiries via voice, email, chat and other web response solutions, in order to fulfil customer requirements
- First contact resolution of customers and clients queries, requests, orders and complaints
- Proactively contact existing and potential customers with the aim of up-selling products
- Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
Experience:
- Previous contact centre experience is ideal
- Good proficiency and navigation skills around a PC, excellent keyboard skills
- Good telephone manner with a clear speaking voice
- Good communication skills and the ability to build rapport with the customer
- Ability to work well in a team
- Flexible to work at all times in the contact centre, including evenings and weekends
Summary:
As a Bilingual Customer Service Representative, you will be essential in delivering outstanding support to our clients in both Dutch and English. Your core skills in communication and phone etiquette will enable you to effectively address customer inquiries and resolve issues. With premium abilities in data entry and multilingual communication, you will enhance our service quality and efficiency. Your analytical skills will also play a vital role in understanding customer needs and improving service delivery.
Join our team to make a significant impact in a dynamic customer-focused environment. Apply now by clicking on the apply button to read the full job description.
Bilingual Customer Service Representative Dutch & English in North Shields employer: CMS - Recruitment
As a leading manufacturer in Gateshead, we pride ourselves on fostering a supportive and dynamic work environment for our Press Machine Operators. Our commitment to employee development is evident through comprehensive training programmes and opportunities for career advancement, ensuring that every team member can thrive and grow within the company. With a focus on quality and teamwork, we offer a rewarding workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative Dutch & English in North Shields
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CMS - Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CMS - Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bilingual Customer Service Representative Dutch & English in North Shields
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CMS - Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at CMS - Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CMS - Recruitment!
How to prepare for a job interview at CMS - Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
