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- Tasks: Lead a team of call handlers to manage housing maintenance calls.
- Company: Join a growing organisation focused on tenant satisfaction and support.
- Benefits: Enjoy a competitive salary, free parking, and a supportive work environment.
- Why this job: Make a real impact by helping tenants while developing your leadership skills.
- Qualifications: Previous experience in a similar role is essential; strong leadership skills are a must.
- Other info: This is a fixed-term contract with opportunities for growth.
The predicted salary is between 20000 - 26000 £ per year.
Billericay / Basildon
Start ASAP
Monday to Friday 08:00-17:00
£23,000-£26,000 depending on experience
1-year fixed term contract
Maintenance Call Centre Team Leader required to supervise an established and growing team of call handlers receiving inbound calls from tenants with housing maintenance requirements.
The ideal Maintenance Call Centre Team Leader will require previous experience in a similar role and be able to train, encourage and motivate a team of up to 10 Call Handlers to keep in line with their call targets and maintain a high customer satisfaction rating.
This Maintenance Call Centre Team Leader will need to be able to lead by example and support the team where possible and also help to grow the team.
Public transport to this site is very limited so your own transport is required and there is plenty of free parking.
If this role is of interest, please apply with your updated CV ASAP.
Maintenance Call Centre Team Leader employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Call Centre Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Maintenance Call Centre Team Leader. Understand the dynamics of managing a team and how to motivate them effectively, as this will be crucial in your discussions during interviews.
✨Tip Number 2
Research common challenges faced in call centres, particularly in maintenance roles. Being able to discuss these challenges and propose solutions can demonstrate your proactive approach and leadership skills.
✨Tip Number 3
Prepare examples from your past experience where you successfully led a team or improved customer satisfaction. Specific anecdotes can help illustrate your capabilities and make you stand out during the interview process.
✨Tip Number 4
Since public transport is limited, ensure you have a reliable means of transport to the site. Mentioning your transport arrangements during the interview can show your commitment and readiness for the role.
We think you need these skills to ace Maintenance Call Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre management or team leadership. Emphasise any previous roles where you trained or motivated a team, as this is crucial for the Maintenance Call Centre Team Leader position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with call handling and how you've successfully led teams in the past. Show enthusiasm for the role and the company.
Highlight Customer Satisfaction Skills: In your application, focus on your ability to maintain high customer satisfaction ratings. Provide examples of how you've improved service quality or resolved customer issues effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a leadership role.
How to prepare for a job interview at CMS - Recruitment
✨Showcase Your Leadership Skills
As a Maintenance Call Centre Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and trained your team members to achieve their targets.
✨Understand the Role's Requirements
Familiarise yourself with the specific responsibilities of the Maintenance Call Centre Team Leader position. Be ready to discuss how your previous experience aligns with the job description, particularly in managing call handlers and maintaining customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential challenges you might face in this role and how you would address them, especially regarding team dynamics and customer interactions.
✨Highlight Your Communication Skills
Effective communication is key in a call centre environment. Be prepared to discuss how you ensure clear communication within your team and with customers. Share examples of how you've resolved conflicts or improved team communication in your previous roles.
