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- Tasks: Handle calls and assist customers with parcel delivery issues.
- Company: Join a leading delivery partner with a dynamic customer service team.
- Benefits: Earn £10.31 p/h, flexible hours, and potential for permanent roles.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Clear communication skills and ability to thrive under pressure.
- Other info: Training provided, with opportunities for career growth.
The predicted salary is between 10 - 12 £ per hour.
Call Handlers needed! The Monday–Friday working week has a rotation of shifts – candidates must be able to work within the hours of 07:00 to 19:00 (7.5hr days) and possess a flexible approach to working hours. Excellent timekeeping and attendance are vital!
The hourly rate is £10.31 p/h. Based in Stoke-On-Trent with the ability to work from home. Minimum 4-week contract with multiple possibilities of longer-term contracts.
Our client delivers over 5.2 million parcels every day with the ambition to be the best delivery partner to work with! The Customer Services department is seeking motivated individuals to join a dynamic team. You will be part of creating a great experience for all customers that need help relating to the collection and delivery of their parcel by being proactive in problem solving, identifying issues, and taking accountability and ownership for resolving.
You will spend your first week within a training academy to enable you to be fully confident before being welcomed into your team. We are seeking individuals who can speak clearly and fluently face to face and whilst on the telephone to project credibility. Possess the ability to work within a high-pressured environment in a calm, controlled, and resilient manner. The ability to work to KPIs with good time management skills is essential.
Handle each case load in a structured and logical way through to a workable solution. Accurate data input skills are required when forming emails and using the Salesforce system.
We are looking for our intake of new experienced Call Handlers/Administrators to commence ASAP. The exciting news is that our client has expressed an interest in offering permanent roles to individuals who possess the qualities to become Customer Champions.
If this sounds ideal for you, then apply now!
Call Handler/ Administrator in London employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler/ Administrator in London
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, it’s crucial to sound clear and confident. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will help you stand out as someone who takes ownership and gets things done.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for motivated individuals like you to join our dynamic team!
We think you need these skills to ace Call Handler/ Administrator in London
Some tips for your application 🫡
Show Your Flexibility: Since the role requires a flexible approach to working hours, make sure to highlight your availability in your application. Let us know how you can adapt to the shift patterns and demonstrate your commitment to excellent timekeeping and attendance.
Communicate Clearly: As a Call Handler, clear communication is key! Use straightforward language in your application and showcase your ability to convey information effectively. This will help us see that you can project credibility both in writing and over the phone.
Highlight Problem-Solving Skills: We’re looking for proactive individuals who can tackle issues head-on. In your application, share examples of how you've successfully resolved problems in the past. This will show us that you have the right mindset for creating great customer experiences.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your details and get you into the process as soon as possible. Don’t miss out on this opportunity!
How to prepare for a job interview at CMS - Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Handler/Administrator. Familiarise yourself with the company’s services and their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since clear communication is key for this role, practice speaking clearly and fluently. You might want to do a mock interview with a friend or family member to get comfortable articulating your thoughts. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved issues or handled difficult situations. Be ready to share these stories during the interview to showcase your proactive problem-solving skills and ability to take ownership.
✨Time Management is Key
Since the role requires good timekeeping and the ability to work under pressure, prepare to discuss how you manage your time effectively. You could mention specific tools or techniques you use to stay organised and meet deadlines, which will highlight your suitability for the job.
