At a Glance
- Tasks: Lead a team handling inbound calls for housing maintenance needs.
- Company: Leading Facilities Maintenance company based in East London.
- Benefits: Competitive salary of £23.5k and a fixed-term contract.
- Other info: Join a growing team in a supportive environment.
- Why this job: Make a difference by helping tenants with their housing maintenance issues.
- Qualifications: Experience in call centre management and strong leadership skills.
The predicted salary is between 23500 - 23500 € per year.
We are looking for an experienced Helpdesk Administrator to work for a leading Facilities Maintenance company based in East London.
Role: Team Leader - Inbound Call Centre
Location: Billericay / Basildon
Start: ASAP
Salary: 23.5k (1 year fixed term contract)
Team Leader required to supervise an established and growing team of call handlers receiving inbound calls from tenants with housing maintenance requirements.
Inbound Call Centre Team Lead - Housing Maintenance in Kent employer: CMS - Recruitment
Join a dynamic and supportive team at a leading Facilities Maintenance company in East London, where your leadership will directly impact the quality of service provided to tenants. We offer competitive salaries, a collaborative work culture, and ample opportunities for professional growth, ensuring that you thrive in your role as an Inbound Call Centre Team Lead. With a focus on employee development and a commitment to excellence, this is an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Call Centre Team Lead - Housing Maintenance in Kent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your experience as a Team Leader effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Inbound Call Centre Team Lead - Housing Maintenance in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in call centre management and housing maintenance. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your leadership experience and how you’ve successfully managed teams in the past.
Showcase Your Communication Skills:As a Team Leader, communication is key! In your application, demonstrate your ability to communicate effectively, both in writing and verbally. This will help us see how you can lead a team and handle tenant inquiries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CMS - Recruitment
✨Know the Company Inside Out
Before your interview, do some digging into the company’s values and mission. Understanding their approach to facilities maintenance will help you align your answers with what they’re looking for in a Team Leader.
✨Showcase Your Leadership Skills
As a Team Leader, it’s crucial to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led a team in the past, especially in high-pressure situations like handling inbound calls.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think about common issues that arise in housing maintenance and how you would handle them. This shows you can think on your feet and provide excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or the tools they use for managing calls. This not only shows your interest but also helps you gauge if the role is right for you.
