At a Glance
- Tasks: Lead a team of call handlers and manage inbound calls for housing maintenance.
- Company: Leading Facilities Maintenance company based in East London.
- Benefits: Competitive salary, fixed-term contract, and team leadership experience.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a growing team and make a difference in tenants' lives.
- Qualifications: Experience in call centre management and strong communication skills.
The predicted salary is between 23500 - 23500 € per year.
We are looking for an experienced Helpdesk Administrator to work for a leading Facilities Maintenance company based in East London.
Role: Team Leader - Inbound Call Centre
Location: Billericay / Basildon
Start: ASAP
Salary: 23.5k (1 year fixed term contract)
Team Leader required to supervise an established and growing team of call handlers receiving inbound calls from tenants with housing maintenance requirements.
Call Centre Lead in Kent employer: CMS - Recruitment
Join a dynamic and supportive team at a leading Facilities Maintenance company in East London, where your leadership will help shape the future of our inbound call centre. We offer competitive salaries, a collaborative work culture, and ample opportunities for professional growth, ensuring that you can thrive in your role while making a meaningful impact on our tenants' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Lead in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Facilities Maintenance company. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a Call Centre Lead and how you can lead the inbound call centre team effectively.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've successfully managed teams in the past. Highlight your ability to motivate and support your team, especially in a busy call centre environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Lead in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in call centre management and any relevant skills. We want to see how your background fits with the role of Team Leader, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your leadership experience and how you’ve successfully managed teams in the past.
Showcase Your Communication Skills:As a Call Centre Lead, communication is key. Make sure your application reflects your ability to communicate clearly and effectively. This includes checking for typos and ensuring your writing is concise and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CMS - Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the Facilities Maintenance company. Understand their values, services, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to discuss your leadership style and how it aligns with the company's culture.
✨Practice Common Call Centre Scenarios
Expect questions related to handling difficult calls or managing high-pressure situations. Think of specific scenarios you've faced in previous roles and how you handled them. Practising these responses will help you feel more confident during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
