At a Glance
- Tasks: Manage calls and coordinate repairs for tenants in social housing.
- Company: Established social housing maintenance company with a supportive team.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Join a busy team and enjoy opportunities for growth.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Experience in social housing is essential.
The predicted salary is between 22000 - 22000 £ per year.
A large and well established social housing maintenance company is seeking to recruit a contract Administrator to join their busy team.
Responsibilities
- Taking calls from tenants in regards to gas maintenance and repairs issues
- Liaising with engineers, tenants and managers
- Chasing up tradesmen/engineers ensuring they have arrived at the correct property assigned on their PDA to carry out the works
- Dealing with and prioritising emergency call outs
- Re-arranging call outs for engineers when tenant is not home
- Ensuring to help the trades men when the job requires two men to carry out initial works
- Dealing with a backlog of queries from tenants in regards to repairs issues
- Dealing with complaints and passing these to management when necessary
- General administration around the office such as dealing with tradesmen’s/engineers paper work such as timesheets etc.
Qualifications
- Previous experience working within the social housing sector is essential.
Administrator - Response in Kent employer: CMS - Recruitment
Join a large and well-established social housing maintenance company in Slough, where you will be part of a supportive team dedicated to making a difference in the community. With a focus on employee growth and development, we offer a dynamic work culture that values collaboration and responsiveness, ensuring that every team member plays a vital role in delivering essential services to our tenants. Enjoy competitive benefits and the opportunity to contribute to meaningful projects that enhance the living conditions of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Response in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and social housing. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or dealt with emergencies in previous roles. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Administrator - Response in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the social housing sector. We want to see how your skills match up with the responsibilities listed in the job description, so don’t hold back on showcasing relevant roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since the role involves liaising with tenants and engineers. Make it easy for us to see your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at CMS - Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector. Familiarise yourself with common issues tenants face regarding gas maintenance and repairs. This will show that you understand the role and can relate to the challenges involved.
✨Practice Your Communication Skills
As an Administrator, you'll be liaising with various stakeholders. Practise clear and concise communication, both verbal and written. Consider role-playing scenarios where you handle tenant calls or complaints to build your confidence.
✨Show Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experience where you successfully handled a backlog of queries or dealt with emergency situations. This will demonstrate your ability to thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for managing call-outs, or how they handle complaints. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
