At a Glance
- Tasks: Plan and coordinate engineers for domestic boiler repairs and maintenance.
- Company: Join a leading maintenance specialist with a friendly team culture.
- Benefits: Competitive salary, overtime pay, 23 days holiday, and continuous training.
- Other info: Dynamic office environment with dedicated training tailored to your career goals.
- Why this job: Kickstart your career with hands-on experience and growth opportunities.
- Qualifications: Basic Microsoft skills and previous admin/scheduling experience preferred.
Customer Service Advisor / Maintenance Planner
Mon-Fri 8.00am - 5.00pm
Based: Salisbury
Permanent position. Immediate start required
20-22k + Perm benefits
Experienced Customer service advisor / maintenance scheduler required for large maintenance specialist with housing contracts in Gloucestershire and Wiltshire. Working alongside an experienced contracts manager and friendly field-based installation engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Gloucestershire and Wiltshire. All operations are based out of our central office.
Your duties will be varied but will include:
- Dealing with field-based engineers both face to face and via phone and email communications.
- Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given).
- Reviewing completed job reports and updating electronic records.
- Reporting on contract performance KPI's to the contracts manager.
- Raise, issue and process purchase orders using SAGE accounting software and monitor spending on each job.
- Support the sales process including contacting customers and dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
- Comply with and support company procedures.
Requirements
- A good understanding of basic Microsoft packages including Excel and MS teams.
- Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
- An ability to multi-task and prioritise workloads.
- An ability to confidently communicate within the rest team and with internal and external stakeholders.
- Successful candidates will need to demonstrate previous administration/scheduling experience.
- Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training program will be delivered, however previous administration experience is desired.
What’s in it for you?
- Competitive Salary ranging from £20,000 - £22,000 (depending on experience & qualifications).
- Additional overtime payments where applicable.
- Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses.
- Continuous professional training and career development.
- Minimum of 50 dedicated training hours per year (training programs designed to individuals based on specific career aspirations)
- 23 days holiday (plus bank holidays)
- Opportunity to progress in a growing company.
For this role, you must have evidence of the right to work in the UK.
CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
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Maintenance Planner in Gloucester employer: CMS - Recruitment
As a leading employer in the renewable energy sector, we offer our Project Managers in Gateshead a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and career advancement opportunities, ensuring that you can thrive both personally and professionally while contributing to sustainable projects that make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Planner in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CMS - Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CMS - Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Maintenance Planner in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CMS - Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at CMS - Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CMS - Recruitment!
How to prepare for a job interview at CMS - Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
