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- Tasks: Coordinate maintenance schedules and provide top-notch customer service to residents.
- Company: Dynamic housing organisation in West London with a focus on community support.
- Benefits: Competitive salary, full-time position, and opportunities for career growth.
- Why this job: Be the vital link between residents and maintenance teams, making a real difference.
- Qualifications: Experience in gas, repairs, and maintenance; strong organisational skills required.
- Other info: Fast-paced environment with a chance to develop your administrative and communication skills.
The predicted salary is between 21000 - 35000 £ per year.
Location – West London
Full Time - Perm
25k Per Annum
Our client is looking for a Gas Planner/Scheduler, previous experience within repairs/maintenance/housing would be advantageous. As a Gas Planner/Scheduler, you are the key person communicating between the resident and maintenance worker. The role involves tasks such as:
- Providing customer service to residents and customers/tenants.
- Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
- Scheduling appointments for maintenance/repair work.
- Dealing with resident queries and offering general support to maintenance help desk.
- Organising appointments with tradespeople to carry out the appointments in a cost-effective and organised manner.
- Dealing with queries from residents, changing appointments.
- Rescheduling appointments and prioritising emergency repair issues.
- Closing jobs ready for invoicing.
- Logging current jobs onto company database.
- Working with Supervisors and tradespeople to organise and schedule work.
- Updating and changing information as the job changes.
- Ordering equipment needed for the job.
- General admin duties such as filing, scanning etc.
Skills and experience required:
For this role, you must have a good telephone manner, be organised, have the ability to prioritise work, and pay attention to detail. Experience in gas, repairs & maintenance is needed.
A reference contact must be provided upon application.
Gas Planner employer: CMS Recruitment
Contact Detail:
CMS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Planner
✨Tip Number 1
Network like a pro! Reach out to people in the gas and maintenance industry, attend local events, or join online forums. You never know who might have a lead on that perfect Gas Planner role.
✨Tip Number 2
Practice your communication skills! As a Gas Planner, you'll be the bridge between residents and maintenance workers. Role-play with a friend or family member to nail down how you’d handle different scenarios.
✨Tip Number 3
Stay organised! Use tools like calendars or task management apps to keep track of your job applications and follow-ups. This will help you stay on top of things and show potential employers that you’re detail-oriented.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace Gas Planner
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in repairs, maintenance, or housing. We want to see how your background aligns with the Gas Planner role, so don’t hold back on those relevant skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so use simple language and get straight to the point. This will help us understand your qualifications quickly!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills can help us improve customer service and scheduling efficiency. It shows us you’re genuinely interested in the position!
Don’t Forget the Reference: Remember to include a reference contact in your application. This is a must-have for us, so make sure you have someone lined up who can vouch for your skills and work ethic!
How to prepare for a job interview at CMS Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of gas planning and scheduling. Familiarise yourself with common maintenance issues and how to prioritise them. This will show that you understand the role and can handle resident queries effectively.
✨Show Off Your Organisational Skills
Since this role requires a lot of scheduling and organisation, be prepared to discuss how you manage your time and tasks. Bring examples of how you've successfully organised appointments or managed multiple priorities in the past.
✨Practice Your Communication
As a Gas Planner, you'll need a good telephone manner. Practise answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with the back-and-forth of communication.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like rescheduling an emergency repair. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and customer service approach.
